Note: The job is a remote job and is open to candidates in USA. Maximus is seeking a Program Director of Operations and Strategic Transition to serve as a senior operations leader responsible for planning and executing complex program transitions across various sectors including federal government and healthcare. This role involves leading transition strategies, managing operations, and ensuring seamless collaboration with Joint Venture partners to achieve operational goals and maintain service delivery.
Responsibilities
- Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports
- Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints
- Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met
- Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality)
- Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy
- Interpret policies, procedures, and goals of the company for subordinates
- Participate in the development and monitoring of the operational budget related to assigned contracts
- Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance
- Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business
- Act as the primary point of contact for state officials and other outside contacts for the assigned contract
- Direct and control the activities of a broad functional area through several department managers within the company
- Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods
- Work on complex issues where analysis of situations or data requires an in-depth knowledge of the company
- Participate in corporate development of methods, techniques and evaluation criteria for projects, programs, and people
- Ensure budgets and schedules meet corporate requirements
- Regularly interact with executives and/or major customers
- Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization
- Coordinate transition activities across functional areas
- Work in close partnership with the Joint Venture Partner Program Manager to align transition priorities and execution
- Manage dependencies and schedules across all partners
- Lead transition and mobilization activities through FOC
- Develop TMPs, IMSs, staffing deployment plans, and readiness strategies
- Partner with the JV Partner Program Manager on governance and reporting
Skills
- Active secret clearance
- Bachelor's degree in relevant field of study
- 10+ years of relevant professional experience required
- Experience operating within a Joint Venture or strategic partnership environment
- Demonstrated success collaborating with partner leadership on federal contract transitions
- Experience with Personal Services Contract with Federal Government
Benefits
- Short- and long-term incentives
- Program-specific awards
- Health insurance coverage
- Life and disability insurance
- A retirement savings plan
- Paid holidays
- Paid time off
- Reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment
Company Overview