Note: The job is a remote job and is open to candidates in USA. Blackmask is a rapidly scaling company across multiple e-commerce platforms including Amazon and TikTok Shop. They are seeking a Director of Operations to lead and optimize their operational systems, focusing on inventory management, fulfillment, customer experience, and vendor relationships to support aggressive growth.
Responsibilities
- Own inventory planning across ecommerce, Amazon, TikTok Shop, and other sales channels
- Build forecasting, reorder, safety stock, and inventory visibility systems
- Lead operational planning for product launches, restocks, bundles, promotions, and market expansions
- Manage relationships with suppliers, manufacturers, freight partners, 3PLs, warehouses, and fulfillment providers
- Oversee Amazon FBA/FBM inventory flow, inbound shipments, restock planning, and operational health
- Support TikTok Shop operations, including fulfillment requirements, inventory syncing, SLAs, and channel readiness
- Build playbooks for expansion into new markets, channels, warehouses, and distribution partners
- Own customer experience operations, including support workflows, response standards, escalation processes, refund/replacement policies, and customer issue tracking
- Identify recurring customer issues and turn CX feedback into operational improvements
- Build and maintain SOPs across operations, fulfillment, CX, inventory, launches, and internal workflows
- Support HR processes, including onboarding, role documentation, team accountability systems, performance tracking, and internal operating rhythms
- Create dashboards and reports for inventory, fulfillment, CX performance, vendor performance, launch readiness, and operational risks
- Improve fulfillment speed, order accuracy, shipping cost, storage cost, return handling, and margin impact
- Partner with marketing, product, finance, CX, and leadership to ensure launches and campaigns are operationally ready
- Build scalable systems so Blackmask can grow across products, teams, channels, and markets
Skills
- 4+ years of experience in operations, ecommerce operations, supply chain, logistics, customer experience operations, HR operations, or a related role
- Experience managing inventory across multiple sales channels
- Experience with 3PLs, fulfillment workflows, suppliers, and logistics partners
- Experience with Amazon operations, including FBA, FBM, inbound shipments, and inventory planning
- Strong understanding of customer experience workflows, support standards, and escalation processes
- Experience building SOPs, dashboards, internal processes, and accountability systems
- Strong spreadsheet, reporting, and project management skills
- Ability to manage multiple vendors, channels, projects, and timelines at once
- Strong communication and cross-functional leadership skills
- Experience with TikTok Shop operations
- Experience with Shopify, Gorgias/Zendesk, Amazon Seller Central, inventory tools, ERP systems, or 3PL portals
- Experience supporting hiring, onboarding, performance reviews, or HR operations
- Experience expanding into new markets or sales channels
- Experience in beauty, skincare, personal care, wellness, supplements, apparel, or consumer packaged goods
- Experience with AI tools, automation, dashboards, or demand planning systems
Company Overview
At BlackMask, we’re not just selling hair products, we’re redefining styling. It was founded in undefined, and is headquartered in , with a workforce of 2-10 employees. Its website is https://www.blackmaskproducts.com.