Note: The job is a remote job and is open to candidates in USA. ARMRA® is a company focused on restoring health through its innovative product ARMRA Colostrum™. They are seeking a highly organized and strategic Director of Operations to scale and optimize their operations, managing cross-functional projects and ensuring seamless collaboration across teams.
Responsibilities
- Lead high-priority operational projects from planning through execution — including new SKU launches, vendor onboarding, packaging transitions, operational readiness for new retail accounts, and process improvement initiatives
- Partner closely with the VP of Operations and peer Director-level leaders across Supply Chain, Logistics, Production, Product Development, Regulatory Affairs, and Quality Assurance to ensure seamless cross-functional alignment and handoffs
- Serve as the operational connective tissue across the Operations org — identifying misalignment, surfacing risks early, and driving resolution across teams
- Partner with Marketing, Finance, CX, and commercial teams to ensure operational priorities are visible and well-supported across the organization
- Collaborate with the Sr. Director of Supply Chain and Director of Logistics on demand forecasting, inventory management, and fulfillment execution — providing operational support and cross-functional coordination across DTC and retail channels
- Support improvements in shipping efficiency, cost savings, and delivery performance by identifying opportunities and coordinating across teams to implement solutions
- Own the research, evaluation, and implementation of tools and systems that enhance efficiency, visibility, and automation across operations — including ERP enhancements, reporting tools, and workflow automation
- Identify operational bottlenecks and develop scalable, repeatable processes and SOPs that can grow with the business
- Partner with the VP of Operations on ERP and operations platform optimization — ensuring data integrity, process compliance, and cross-functional usability across all operational functions
- Build and maintain strong working relationships with key operational vendors, manufacturers, and partners — holding them accountable to SLAs, performance standards, and contractual commitments
- Continuously evaluate vendor and contract performance, surfacing opportunities to renegotiate, consolidate, or diversify as the business evolves
- Build and maintain operational dashboards and reporting frameworks that give the VP of Operations and leadership team real-time visibility into key operational metrics, KPIs, and risks
- Provide regular insights, analysis, and recommendations to leadership to support data-informed decision-making across the operational org
Skills
- 8+ years of experience in operations, supply chain, or operational program management — ideally within CPG, health, or wellness
- Proven experience managing complex, cross-functional operational projects from start to finish with multiple stakeholders and competing priorities
- Strong track record of building processes, implementing systems, and driving operational improvements in a high-growth environment
- Demonstrated ability to manage vendors, 3PLs, and operational partners effectively
- Systems-minded — proficient with ERP, inventory management, and operational platforms (NetSuite, Cin7, Shopify, or similar)
- Strong analytical and problem-solving skills — comfortable using data to drive decisions and surface opportunities
- Excellent communication, organizational, and cross-functional collaboration skills
- Comfortable operating in ambiguity and shifting priorities — you're resourceful and solutions-oriented by nature
- A builder's mindset — always looking for ways to improve efficiency, scalability, and organizational clarity
- Startup or high-growth CPG experience is a strong plus
Company Overview