Note: The job is a remote job and is open to candidates in USA. Troon is the world’s largest professional club management company, specializing in services in golf, hospitality, and residential communities. The Director of Operations will oversee day-to-day operations, implement programs, and foster relationships with stakeholders to enhance the member and guest experience across multiple facilities.
Responsibilities
- Plans and execute initiatives and programs that support business objectives
- Coordinates communication between Troon and Owner(s)
- Manages contractual obligations between Troon and client
- Manages key employee staffing and organization including monitoring and making recommendations on the performance levels of key management personnel and financial reporting
- Implements key companywide change initiatives to drive shared vision and culture
- Recommends and implements strategic changes in operations
- Oversees operations budget to ensure compliance with organizational expenditure requirements including the management of flow through
- Provides assistance with new business development opportunities
- Conducts property reviews
- Implements Troon quality standards and best practices to ensure profitability
- Conducts training of key personnel in Troon operations quality standards
- Regular and reliable attendance
- Travel required for assigned properties and company functions
- Attends staff meetings
- Recruits and onboards leadership personnel
- Other duties as assigned or requested
Skills
- Bachelor's degree in business administration, or related field
- 3-5 years' experience in golf, property, and club management
- Excellent Leadership ability including skills to communicate and express ideas and directives clearly to associates
- Ability to organize and manage multiple priorities simultaneously
- Problem analysis and problem resolution skills at both a strategic and functional level
- Strong customer and owner relations
- Excellent interpersonal and communication skills
- Ability to create high performance teams and to be a strong team player
- Commitment to company values
- Organizational development abilities
- Highly computer proficient in Microsoft (and/or in similarly related) products such as Word, Excel, PowerPoint, and Microsoft Outlook
- Budget and forecasting knowledge and abilities to create and maintain effective financial accountability to the company and to the ownership
- Ability to plan, organize, and implement strategic planning, which requires forethought and planning ahead
Benefits
- Healthcare Benefits – Medical, Dental, and Vision coverage.
- Retirement Benefits – 401(k) with employer match (19 years of age and older).
- Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.
Company Overview