Note: The job is a remote job and is open to candidates in USA. M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare and life sciences. They are seeking a Director of Integrated Omnichannel Media Operations to orchestrate the successful delivery of media campaigns and ensure alignment across various teams while maintaining compliance and financial targets.
Responsibilities
- Oversee end-to-end planning and delivery of all omnichannel campaigns, including email, programmatic, social, native, in-platform media, and custom solutions
- Own campaign stage transitions: pre-launch setup, trafficking, QA, in-flight pacing and optimization, and wrap-up
- Maintain real-time visibility into flighting calendars, pacing vs. goals, QA logs, risk logs, and all active campaign statuses
- Ensure all campaigns adhere to internal SOPs, SLAs, QA processes, and escalation paths
- Ensure clear communication of campaign progress, blockers, and performance insights, working closely with analytics and project management
- Serve as a key point of contact, escalation and troubleshooting with the clients, ensuring top-notch service, feedback loop and strong long-term partnership
- Lead and mentor a multidisciplinary team across operations, PM, and analytics on each assignment
- Partner with PMs on contract oversight, billing timelines, deliverable commitments, and regulatory cycles
- Work closely with finance, product, engineering, and analytics to ensure operational and reporting excellence
- Foster a culture of communication, accountability, and continuous process optimization
- Maintain and optimize all systems essential to omnichannel execution, including: Campaign trafficking and QA tools, Client procurement platforms, SFTP / secure list transfer infrastructure, Project management systems (Jira, Confluence, SharePoint), Internal performance dashboards, Finance tools tied to revenue recognition and invoicing
- Ensure team access, documentation hygiene, and process governance
- Own revenue recognition, monthly and quarterly revenue forecasting, and pacing projections
- Ensure delivery forecasts accurately reflect campaign performance, risk, and inventory
- Partner with finance on invoicing, credit requests, reconciliations, and audit-ready documentation
- Ensure budget pacing is monitored and communicated proactively to avoid under-delivery or over-delivery
- Provide revenue delivery insights to sales, strategy, and leadership
- Oversee MLR/regulatory submission workflows and ensure compliance documentation is complete, accurate, and accessible
- Oversee vendor and platform SLAs, renewal cycles, and deliverables
- Maintain a rigorous risk log to track open risks, historical issues, and mitigation plans
- Ensure all QA, trafficking, and workflow SOPs are documented, up to date, and consistently executed across teams
- Closely partner with analytics in the creation, maintenance, and delivery of: Post-campaign reporting, KPI tracking dashboards, Optimization frameworks, Audience match reporting
- Ensure reporting aligns with client expectations, internal forecasting models, and operational insights needed to drive renewals and upsells
- Maintain a centralized repository of SOPs, templates, workflows, and technical documentation
- Ensure handoffs between teams are clear, consistent, and documented
- Uphold documentation standards across the operations ecosystem
Skills
- Mastery of flighting, pacing, budget management, and campaign forecasting
- Strong familiarity with revenue recognition, invoicing, and financial reconciliation
- Deep experience with omnichannel media execution—endemic, email, programmatic, social, native
- Strong project management skills
- Ability to coordinate cross-functional teams with clarity and authority
- Excellent communication, escalation, and stakeholder-management skills
- 7–10+ years in media operations, digital campaign delivery, or ad operations
- Experience managing operations or trafficking teams in a high-volume environment
- Proven success optimizing operational workflows and building scalable systems
- Familiarity with healthcare, pharma, or regulated industries
Benefits
- Health and Dental
- Life, Accident and Disability Insurance
- Prescription Plan
- Flexible Spending Account
- 401k Plan and Match
- Paid Holidays and Vacation
- Sick Days and Personal Day
Company Overview
M3 USA believes in growth, for our company and for the people who drive it's success. It was founded in 2003, and is headquartered in Tokyo, Tokyo, JPN, with a workforce of 201-500 employees. Its website is https://www.m3.com/.