Note: The job is a remote job and is open to candidates in USA. Microsoft is a leading technology company on a mission to empower every person and organization on the planet to achieve more. As the Director, Global SMB Strategy & Growth for Cloud & AI Platforms, you will lead strategy and execution efforts to help Small and Medium Business customers grow and innovate in the era of AI.
Responsibilities
- Lead the Cloud & AI Platforms (CAIP) Envision-to-Build operating model end-to-end across strategy, planning, landing, governance, and optimization, ensuring clear alignment from ambition to execution and from customer insight to business results
- Own product positioning in partnership with Product Marketing, Business Planning, GSMB, CSA, and GS&O by defining product truth, business economics, differentiated value propositions, competitive positioning, and consistent messaging across customer and partner channels
- Translate strategy into scalable execution by defining priorities, operating models, governance, metrics, and execution mechanisms that create clarity, accountability, and cross-functional alignment. Hold operating unit (OU) teams accountable for achieving targets while identifying and scaling innovative sales approaches that improve performance
- Drive CAIP partner co-sell execution plans globally, working closely with GCPS and OU teams. Leverage field insight on competitive blockers and partner capacity to improve execution and inform global strategy and plans that improve execution
- Build a continuous learning engine that converts performance insights, field feedback, and market signals into actionable recommendations that improve execution and inform future strategy
- Represent the perspective of CAIP CSAs within the global strategy, shaping near-term priorities and long-term direction based on field, customer, and partner signals
- Serve as the voice into go-to-market strategy, partnering with GS&O, GCPS, and CSA leadership to drive aligned planning and landing
- Lead global execution orchestration for SMB through the CAIP CSA lens by establishing the operating rhythm, community, practice sharing, aligning leaders, and driving consistent execution
- Connect field insight to global strategy by synthesizing OU signals and translating them into decisions that strengthen planning and execution
- Champion innovation and customer advocacy by serving as a senior spokesperson for Global SMB, representing the voice of the SMB customer, and evangelizing Microsoft’s SMB value proposition internally and externally with customers and partners. Bring an entrepreneurial mindset marked by adaptability, curiosity, and a bias for action
- Champion culture and inclusion by fostering a growth mindset, high standards, and an environment where every team member can thrive and do their best work
Skills
- Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 5+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field OR equivalent experience
- 6+ years experience in in Near Term Strategy (2 years out), Management Consulting, Sales, or Finance
- Experience in SMB or digital-native customer segments
- Deep understanding of Microsoft's CAIP set of products and offerings for SMB
- Business acumen and ability to translate strategy into execution
- Effective communication, collaboration, and executive presence
Benefits
- Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
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