Note: The job is a remote job and is open to candidates in USA. Viatris is a global healthcare company focused on addressing healthcare needs worldwide. The Director, Global Commercial Content Ecosystem will define and execute the strategy for the upstream content ecosystem, ensuring alignment with business objectives and driving continuous improvement across platforms.
Responsibilities
- Define and own the enterprise strategy and vision for the upstream content ecosystem (MLR, DAM, CAT, and integrations)
- Ensure platforms collectively enable: Modular content reuse and scalability. Accelerated speed-to-market. Regulatory compliance and audit readiness. Seamless, user-centric experiences
- Establish DAM as the single source of truth and ensure ecosystem-wide alignment with end users
- Partner with senior leadership to align platform strategy with broader digital, marketing, and business objectives
- Own commercial roadmap for continuous improvement
- Balance strategic transformation with operational priorities
- Define and track enterprise KPIs, including: Adoption and engagement. Cycle time reduction (e.g., MLR review timelines). Content reuse and efficiency gains. Reduction in manual processes and duplication
- Identify and prioritize innovation opportunities to meet commercial needs (e.g., AI-enabled workflows, automation, intelligent metadata)
- Establish and enforce enterprise governance frameworks across platforms, including: Role-based capabilities and permissions. Workflow standardization and controls. Metadata and taxonomy discipline
- Ensure platforms embed compliance by design, minimizing reliance on manual processes
- Partner with Legal, Regulatory, and Compliance stakeholders to ensure alignment with evolving requirements
- Maintain accountability for end-to-end platform performance across the ecosystem from business perspective
- Monitor: System adoption and utilization. Workflow efficiency and bottlenecks. Metadata quality and integrity
- Lead a structured continuous improvement program, driving: Platform enhancements. Process optimization. Integration maturity
- Translate insights into actionable improvements that deliver measurable business value
- Serve as the primary business stakeholder representing content operations requirements and priorities
- Partner with IT to ensure: Scalable, secure, and stable platform architecture. Effective translation of business requirements. Timely delivery of releases and enhancements
- Drive accountability across internal and external partners for performance and outcomes
- Lead and develop a team of business process owners and/or operational specialists
- Provide strategic direction and prioritization, while delegating executional responsibilities
- Build organizational capability in: Platform utilization. Content operations best practices. Change management and adoption
- Champion a product mindset across the team and broader organization
- Ensure alignment of platforms with enterprise metadata and taxonomy frameworks
- Oversee the integrity and flow of content and metadata across systems
- Enable robust reporting and analytics through structured, governed data
- Partner with IT team to evolve the content data model and integration strategy
Skills
- Bachelor's degree required
- Minimum 10 years of pharmaceutical or biotech marketing experience, including global or regional leadership roles
- 10+ years of experience in content operations, business process, or digital content ecosystems
- Demonstrated leadership experience managing teams and enterprise platforms
- Deep experience with DAM, MLR, and/or content lifecycle platforms (e.g., Veeva, Aprimo)
- Strong experience in regulated environments (pharma preferred)
- Proven ability to operate at both strategic and operational levels
- Experience driving cross-functional alignment in complex, global organizations
- Strong partnership with IT platform owners
- Strategic leadership with strong business and digital acumen
- Enterprise product mindset and value-driven decision making
- Executive stakeholder engagement and influencing skills
- Strong understanding of content lifecycle, governance, and compliance
- Data-driven and analytical approach to performance management
- Ability to lead through complexity and drive organizational change
- Travel internationally (approx. 20%)
- Proficiency in speaking, comprehending, reading and writing English is required
- Advanced degree (equivalent) preferred
Benefits
- Competitive salaries
- Benefits
- An inclusive environment
Company Overview