Note: The job is a remote job and is open to candidates in USA. Hello Heart is on a mission to make heart attacks a thing of the past by building a platform that predicts and prevents cardiac events. They are seeking a Director, Client Strategy and Growth to lead client retention and growth initiatives while collaborating with various teams to enhance client relationships and drive awareness of their services.
Responsibilities
- Account Leadership: Collaboratively build the retention & expansion strategy for Hello Heart for your accounts along with our customer success, consultant relationships, and partnerships teams
- Relationship Management: Develop relationships with key client decision-makers and influencers to best position Hello Heart and their members for long-term success
- Revenue Retention & Renewals: Responsible for overall revenue retention year over year to 95% or better
- Revenue Growth: Drive revenue growth through strategic client expansions, contract negotiations, and upsell opportunities
- Market Analysis: Conduct thorough market and competitive analysis to identify opportunities and trends
- Industry Knowledge: Stay abreast of industry changes, regulatory updates, and emerging trends within the health plan landscape; bring market feedback to the Hello Heart team to improve product/market fit
Skills
- GenAI-fluent, specifically for building client facing materials, summarizing account details, and synthesizing research
- Master of Business Administration (MBA) required
- 3+ years of management / strategy consultant experience required, with 1+ year at the engagement manager, project leader, or manager level
- 5+ years of experience in healthcare, digital health, population health, or equivalent industry
- A demonstrated track record of account retention & expansion success
- Strong relationship development and organization navigation skills including experience identifying and engaging key decision partners with success
- Strong negotiation skills with a proven ability to overcome objections and achieve a win-win deal
- Attention to detail in everything from relationship strategy to tailoring the pitch through to contract negotiations
- Ability to travel (approximately 30~50%)
- Experience in growth-stage / start-up companies strongly preferred
Company Overview