Note: The job is a remote job and is open to candidates in USA. The State of Colorado is committed to improving the lives of all Coloradans through innovation and collaboration. The Digital Service Expert role focuses on product management, responsible for owning a product or service that enhances how residents interact with government services.
Responsibilities
- Own and iterate on detailed product requirements for sign-in, account creation, identity verification, MFA, account recovery, consent, and account management flows
- Translate product strategy and roadmap priorities into clear user stories, acceptance criteria, and delivery plans
- Manage and prioritize the product backlog in partnership with engineering, design, security, operations, and agency teams
- Use analytics, research findings, support trends, and user feedback to identify issues and recommend improvements
- Drive agency adoption and onboarding by clearly articulating the value of Sign in with myColorado, clarifying requirements, validating user journeys, and coordinating launch readiness
- Document product decisions, tradeoffs, risks, and dependencies
- Help ensure Sign in with myColorado is secure, usable, scalable, and sustainable as more services adopt it
Skills
- The minimum of five (5) years of experience delivering product management, user experience research & design, software development, or related concepts in complex environments
- Documented proficiency in working collaboratively with teams across the software development life cycle
- 5+ years of product management experience owning complex digital products from discovery through delivery and iteration. Experience working in environments related to identity management, authentication, or SSO
- Demonstrated ability to independently and collaboratively lead cross-functional teams, including engineering, design, data, operations, and business stakeholders
- Experience defining product strategy, prioritizing roadmaps, using qualitative and quantitative data to make decisions, and measuring outcomes against clear success metrics
Benefits
- This position is eligible for State employee benefits and may be extended as the situation warrants.
- A pre-employment background check will be conducted as part of the selection process.
- Post-employment background checks will be required for specific agencies as business needs dictate, which may include a polygraph exam, fingerprint-based criminal history search, reference checks, and a drug test.
- This position may require travel within the specified geographic area, and to locations across the state as needed.
- This position may require on-call duties as needed by the position.
- While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date.
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- Our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.
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