Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies is a company focused on enhancing business operations and customer experiences. The CX Solution Consultant serves as a strategic advisor, partnering with teams to design customer experience solutions that drive business outcomes and transform customer journeys.
Responsibilities
- Partner with sales teams to understand client needs, pain points, and business objectives
- Design and present end-to-end CX solutions, including processes, and service models
- Lead discovery sessions, workshops, and solution demonstrations with stakeholders
- Translate business requirements into functional solution designs
- Develop compelling proposals, solution architectures, and value-based narratives
- Support RFP/RFI responses with CX strategy, solution design, and cost estimates
- Collaborate with product, engineering, and delivery teams to ensure solution feasibility and alignment
- Provide thought leadership on CX trends, best practices, and emerging technologies
- Contribute to go-to-market strategies, solution offerings, and reusable assets
- Support transition from sales to delivery, ensuring continuity and clarity of solution intent
Skills
- Bachelor's degree in Business, Technology, or related field (Master's preferred)
- 5+ years of experience in CX, consulting, pre-sales, or solution architecture roles
- Strong understanding of customer journey mapping, voice of customer (VoC), and CX metrics (SLA, CSAT, NPS, CES)
- Strong understanding and use of cost modeling tools or Workforce Management Tools
- Experience with Medicaid or Commercial MCO systems and platforms
- Experience CX platforms (AWS, Verint, CRM solutions, etc.)
- Ability to translate complex concepts into clear CX business value
- Strong presentation, storytelling, and stakeholder engagement skills
- Experience supporting enterprise clients and complex solution sales cycles
- Experience in digital transformation or contact center modernization
- Knowledge of AI-driven CX solutions (chatbots, automation, analytics)
- Familiarity with Excel and Cost Modeling Tools
- Industry experience in Medicaid, healthcare, public sector, or regulated environments
- Certifications in CX platforms or frameworks (e.g., CCXP, Salesforce, etc.)
Benefits
- Generous, flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- A variety of leadership and technical development academies to help build your skills and capabilities
Company Overview
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital. It was founded in 2009, and is headquartered in Irving, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.gainwelltechnologies.com/.Company H1B Sponsorship
Gainwell Technologies has a track record of offering H1B sponsorships, with 13 in 2026, 90 in 2025, 78 in 2024, 56 in 2023, 96 in 2022, 33 in 2021. Please note that this does not guarantee sponsorship for this specific role.