Note: The job is a remote job and is open to candidates in USA. Dice is a recruiting company looking for a Customer Support V to join their Legal and Regulatory Support team. The role focuses on conducting compliance reviews of customer complaints related to regulated money movement services and providing support in researching documents for legal requests.
Responsibilities
- Conduct compliance reviews of customer complaints related to regulated money movement services, reviewing account history, case notes, transaction records, and customer interactions across internal systems to build a complete and accurate picture of each matter
- Review and interpret the scope of assigned compliance and legal matters, escalating to compliance or legal staff when clarification is needed and following established process documents with limited oversight
- Compile and organize research findings into clear, well-structured summaries and document packages, formatted to meet legal and compliance requirements, for handoff to the compliance or subpoena team
- Maintain meticulous records of research activities, documents reviewed, and production status for each matter in the case management database
Skills
- 2+ years of experience in a compliance, customer dispute resolution, or legal/investigative support role, preferably within a financial services, fintech, or SaaS company with regulated money movement or payments products
- Demonstrated experience conducting research across multiple systems and synthesizing findings into clear, organized deliverables
- Self-motivated and able to work independently with minimal guidance in a high-pressure, deadline-driven environment
- Inquisitive and detail-oriented; Ability to think objectively, question assumptions, and pursue the full story behind a customer complaint or legal matter
- Strong written and verbal communication skills; Able to summarize complex research findings for both legal and non-legal audiences
- Advanced research and analytical skills with proven ability to locate specific records across disparate systems
- Expert at managing multiple active matters simultaneously in a fast-paced legal and compliance environment
- Demonstrates strong problem-solving abilities and proactively surfaces process improvement opportunities
- Excellent organizational and project management skills; Maintains accurate records and tracking throughout the full lifecycle of each assigned matter
- Ability to maintain composure under pressure and make sound, well-reasoned decisions
- Displays a high level of professional judgment, integrity, commitment, and teamwork
- Exceptional attention to detail and the ability to review high volumes of case records, identify relevant facts, and synthesize findings into a clear, accurate narrative
- Hands-on experience with Salesforce; ability to query and navigate records efficiently to locate responsive data preferred
- Experience with regulatory compliance, consumer financial protection, or money movement services a strong plus
Benefits
- Medical/dental/vision insurance
- HSA
- FSA
- 401(k)
- Life, disability & ADD insurance to eligible employees
- Salaried personnel receive paid time off
- Hourly employees are not eligible for paid time off unless required by law
- Hourly employees on a Service Contract Act project are eligible for paid sick leave
Company Overview