Note: The job is a remote job and is open to candidates in USA. Visionaire Partners is an industry-leading enterprise organization known for career growth opportunities and an outstanding company culture. They are seeking a Junior Customer Support Specialist to monitor and manage a ticketing queue, troubleshoot issues, and communicate with end users primarily via email.
Responsibilities
- Monitor & manage a ticketing queue (8-10 tickets per day), ensuring supplier issues are resolved efficiently
- Troubleshoot issues & resolve tickets, or schedule follow-ups as needed
- Communicate with end users primarily via email, with some phone interaction
- Maintain & update project tracking within task management tools to monitor progress
- Partner with cross-functional teams to ensure initiatives remain organized, on schedule, & aligned with strategic priorities
- Provide regular updates to stakeholders on supplier onboarding status
Skills
- Bachelor's Degree (must have)
- 1 year of professional (or internship) work experience
- Experience supporting external customers (e.g., customer service, account management)
- Experience with ticketing systems
- Basic Excel skills for organizing, sorting, & managing data sets
- Experience conducting customer outreach through email & phone communications
- Demonstrated ability to work independently & take initiative
- Strong organizational & time-management abilities, with the ability to handle multiple priorities & meet deadlines
- Comfortable providing updates to cross-functional teams
- Highly detail-oriented with strong organizational skills
- Experience utilizing Mirakl software platform
- Experience with Enterprise PIM (Product Info. Mgmt.) software
Benefits
- Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouse or domestic partner, and dependents.
Company Overview