Note: The job is a remote job and is open to candidates in USA. Anagram is a leading insurance billing platform for eye care providers, dedicated to simplifying insurance processes. The Customer Support Representative will provide exceptional service, guiding customers through the platform and ensuring a smooth user experience.
Responsibilities
- Provide timely, accurate, and empathetic support to customers via chat and email
- Understand and identify customer needs, guiding them through specific features and functionalities
- Maintain and update internal knowledge bases and customer records
- Share updates about new features, improvements, or processes with customers
- Collaborate cross-functionally with other teams to ensure a smooth customer experience
Skills
- 1–3+ years of experience in a customer service or support role
- A team player with a positive, 'can-do' attitude
- Strong communication and active listening skills
- Excellent problem-solving abilities
- Comfortable managing multiple tasks in a fast-paced environment
- Patient and empathetic when handling challenging cases
- Quick to learn and comfortable using a variety of tools, including but not limited to: Intercom, Slack, HubSpot, & Google Workspace
- Passion for healthcare and improving the patient/provider experience
- Previous experience at a SaaS company or within a fast-growing startup
- Knowledge of Medical Insurance Terminology
Benefits
- Industry-leading compensation, including salary and equity ownership
- Full Medical & Dental Insurance
- Unlimited PTO
- 401k
- Remote first company
- Fast-paced startup environment
Company Overview
Anagram is a unified revenue cycle management SaaS for eye care providers It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://anagram.care.