Note: The job is a remote job and is open to candidates in USA. Thrive Inventory is dedicated to helping businesses thrive through powerful inventory management software. The Customer Success Specialist will serve as a trusted advisor, guiding customers through onboarding and ensuring they maximize the value of their Thrive subscription.
Responsibilities
- Deliver exceptional customer support through phone, email, live chat, and virtual meetings
- Build strong relationships with customers and become a trusted product expert
- Guide customers through onboarding and adoption of Thrive Inventory
- Troubleshoot product questions and work with internal teams to resolve customer issues
- Educate customers on features, best practices, and workflows to help them achieve their business goals
- Proactively identify opportunities to improve customer engagement, adoption, and retention
- Monitor customer health and provide strategic recommendations to maximize product value
- Advocate for customers by sharing feedback with our Product and Engineering teams
- Maintain detailed customer records and follow up to ensure successful issue resolution
- Contribute to our Help Center and internal documentation as needed
Skills
- 2+ Years of SaaS B2B experience
- Excellent written and verbal communication skills
- A passion for helping customers succeed
- Strong problem-solving and critical-thinking abilities
- Ability to learn new software quickly and explain technical concepts in a simple, customer-friendly way
- Highly organized with strong attention to detail
- Self-motivated and comfortable working independently in a remote environment
- Ability to manage multiple priorities while maintaining a positive customer experience
- Experience in customer success, customer support, account management, retail, inventory management, or point-of-sale systems is a huge plus
- Spanish Speaker
Benefits
- Medical Coverage
- Dental Care
- Eye Care
- 401(k) Savings Plan with Discretionary Match
- Fifteen (15) Paid Days Off First Year of Service
- Twenty (20) Paid Days Off after 1 Year Anniversary
- Nine (9) Paid Holidays
- Recruitment Referral Bonus
- Stock Options
- Fully remote
- Company provided computer & equipment
Company Overview