Note: The job is a remote job and is open to candidates in USA. Luminovo is a company that builds software to power the electronics supply chain, and they are seeking a Customer Success Manager to own and grow a portfolio of OEM and EMS accounts across North America. This role involves working with customers throughout their lifecycle, from onboarding to renewal, and shaping the customer success strategy in a new market.
Responsibilities
- Own a portfolio of mid-size and enterprise accounts end-to-end: onboarding, adoption, QBRs, health scoring, and renewal
- Run interactive onboarding sessions, trainings, and workshops to drive fast time-to-value
- Drive net revenue retention through upsell, cross-sell, and contract expansion
- Monitor customer health and engagement data to catch churn risk early
- Translate customer feedback into structured insights for our product and engineering teams
- Stay close to electronics industry trends and supply chain challenges affecting your accounts
- Use AI tools and automation to work smarter — we build AI for the electronics industry and practice what we preach
Skills
- Customer Success or Account Management experience in B2B SaaS, with owning retention and expansion targets
- Comfortable running onboarding workshops and customer trainings
- Strong commercial instinct — you spot growth opportunities and aren't afraid of renewal negotiations
- Analytical and data-driven in how you prioritize your portfolio
- Self-directed and energized by building something new — this is a ground-floor North American role
- Fluency in English is a must for this role
- Experience or genuine interest in electronics, manufacturing, or hardware supply chains
- Spanish and French fluency are a huge plus
Benefits
- Offers Equity
- Offers Commission
- Remote from TX or Austin, TX
- Hybrid setup in Austin, Texas in the United States
- Travel expenses will of course be covered by us
Company Overview