Note: The job is a remote job and is open to candidates in USA. Docebo is an AI-powered learning platform that transforms how organizations manage training. As a Customer Success Manager in the Public Sector, you will act as a consultant for government partners, ensuring effective adoption of the Docebo platform to meet their unique challenges and maximize ROI.
Responsibilities
- Champion the Customer: Act as the primary advocate and trusted advisor for your public sector portfolio, ensuring their unique regulatory and organizational challenges are met with innovative, effective solutions
- Drive Strategic Adoption: Consult with agency partners on industry best practices to ensure the Docebo LMS is fully integrated into their culture and driving measurable, mission-oriented results
- Master the Platform: Become a certified Docebo expert, guiding customers through complex configurations and showing them how to unlock the full potential of our AI-powered tools
- Bridge the Communication Gap: Simplify complex technical concepts into clear, business-focused narratives that resonate with stakeholders from IT admins to high-ranking public officials
- Architect Retention & Growth: Proactively manage the renewal cycle and identify clever upsell or cross-sell opportunities that help our public sector customers expand their community and organizational impact
- Collaborate Globally: Partner across internal teams—from Sales to Product—to ensure a seamless, world-class experience for every learner and leader we serve
- Lead the Escalation: Calmly and strategically navigate high-stakes challenges, turning potential bureaucratic or technical roadblocks into opportunities for deeper trust and resolution
Skills
- 5+ years of experience in Customer Success, specifically within the B2B SaaS space, managing complex, high-value accounts
- Proven ability to build instant rapport and influence diverse stakeholders
- Ability to drive upsell growth while ensuring customers achieve their outcomes
- Ability to thrive under pressure and juggle a high volume of tasks with autonomous, razor-sharp organizational skills
- Effective communication skills for virtual presentations and written compliance and strategy documents
- Natural curiosity for HR or LMS technology and a drive to stay ahead of public sector and industry trends
- Approach every interaction with positive intent, a collaborative mindset, and a passion for inclusivity
- Willingness to travel up to 25% of the time
- Deep familiarity with the LMS or HR Tech ecosystem
- Strong background navigating public sector or government procurement landscapes
- Experience navigating complex technical integrations within a learning environment
- Working knowledge of FedRAMP certification and security standards
Benefits
- Employee Share Purchase Plan (ESPP) at a 15% discount
- Health benefits
- Paid vacation days
- Two company-wide Docebo Days
- Floating holidays for cultural celebrations
- Your birthday off
- Coverage offering you time with your little one(s)
- Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors)
- Company-wide events that keep the fun rolling all year long
- Hybrid Work Philosophy - Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week
Company Overview
Docebo is a cloud SaaS Learning Platform that enables companies to deliver, track and certify online training to their staff. It was founded in 2005, and is headquartered in Toronto, Ontario, CAN, with a workforce of 501-1000 employees. Its website is http://www.docebo.com.