Note: The job is a remote job and is open to candidates in USA. Amazon is seeking a Customer Success Manager to join their Global Logistics team, where you will drive transformative improvements for a diverse shipper community. In this role, you will manage high-value shipper relationships, develop data-driven strategies, and collaborate across teams to enhance the overall shipping ecosystem.
Responsibilities
- Manage a portfolio of high-value shippers, identifying growth opportunities through comprehensive assessments
- Develop and implement data-driven strategies to boost shipper performance and product adoption
- Collaborate with cross-functional teams to design innovative solutions for complex challenges
- Analyze and present key performance metrics, providing strategic recommendations to stakeholders
Skills
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- 1+ years experience in customer success, consulting, or supply chain management
- Demonstrated ability to manage complex customer relationships and drive measurable business improvements
- Strong analytical skills with experience in data-driven decision making and problem-solving
- Excellent communication and presentation skills, with the ability to influence stakeholders at various levels
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- 2+ years experience in customer success, consulting, or supply chain management
Benefits
- Sign-on payments
- Restricted stock units (RSUs)
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- Paid time off
- Parental leave
Company Overview
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