Note: The job is a remote job and is open to candidates in USA. Zabota is a top-ranked global recruitment firm specializing in building elite, remote-first teams for high-growth U.S. brands. They are seeking a strategic Customer Success Manager to oversee client relationships and ensure successful campaign execution for a portfolio of Facebook Group marketing clients.
Responsibilities
- Own strategy and client success for a large portfolio of Facebook Group marketing clients
- Lead onboarding calls, monthly strategy meetings, and client check-ins
- Act as the strategic point of contact and trusted advisor for clients
- Oversee internal pod performance and ensure campaigns are executed properly
- Work closely with Project Managers and Account Managers to improve campaign quality and client retention
- Monitor Slack channels and respond quickly to escalations or client concerns
- Review campaign content and overall client experience
- Help drive referrals, reviews, upsells, and retention
Skills
- Experience in Customer Success, Account Management, or Client Services within a marketing agency or service business
- Strong communication and relationship-building skills
- Experience managing teams or cross-functional workflows
- Understanding of social media marketing or online communities
- Highly organized with strong attention to detail
- Comfortable handling high client volume in a fast-paced environment
- Proactive mindset with strong ownership and accountability
- Remote (U.S. or Canada preferred)
- Full-time core schedule aligned with EST hours
Benefits
- Remote (U.S. or Canada preferred)
- Full-time core schedule aligned with EST hours
- Quarterly churn bonuses
- Upsell commissions
Company Overview