Note: The job is a remote job and is open to candidates in USA. Perspectum Ltd is a company dedicated to improving patient outcomes through innovative healthcare technology. They are seeking a Customer Success Manager who will act as a strategic partner to healthcare organizations, ensuring customers feel supported and successful while maximizing the value of Perspectum's products.
Responsibilities
- Serve as the primary point of contact for a portfolio of customers, building long-term, trusted partnerships
- Collaborate cross-functionally with internal teams to drive customer retention, expansion, and growth
- Champion the voice of the customer by ensuring feedback is captured, shared, and acted upon
- Manage workflows, timelines, and expectations to deliver a seamless customer experience
- Travel domestically up to 20% to support customers and strengthen relationships
Skills
- A degree or equivalent commercial experience in a technical discipline
- Exceptional communication, relationship-building, and organizational skills
- A solid understanding of clinical workflows in healthcare settings
- Experience with US hospitals or imaging facilities, including adoption of new post-processing applications or managing technical projects
Company Overview
Perspectum's imaging solutions are safe, fast, and can offer more comprehensive diagnostics. It was founded in 2012, and is headquartered in Oxford, Oxfordshire, GBR, with a workforce of 201-500 employees. Its website is http://perspectum.com.