Note: The job is a remote job and is open to candidates in USA. Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by a vast network of individual providers and practices. The Customer Success Manager plays a critical role in driving customer adoption and retention, working closely with customers to understand their goals and shaping success strategies while mentoring junior team members.
Responsibilities
- Proactively engage with customers to understand their goals, challenges, and success criteria, offering solutions aligned to their business needs
- Partner closely with cross‑functional teams to advocate for customer needs and influence outcomes
- Serve as a key point of contact for customer inquiries, ensuring timely, thoughtful, and effective support
- Design and execute customer success strategies that drive adoption, satisfaction, and long‑term value
- Monitor customer health and contribute to renewal and retention efforts
- Stay current on industry trends, best practices, and relevant technology advancements
- Ensure all customer engagements align with company policies, standards, and values
- Mentor and support junior team members by reviewing customer strategies and sharing best practices
Skills
- A strong customer‑first mindset with a passion for helping customers succeed
- Proven experience mentoring others and contributing to team development
- Excellent verbal and written communication skills
- Strong problem‑solving abilities and comfort troubleshooting customer challenges
- Ability to collaborate effectively with cross‑functional partners
- Adaptability and willingness to learn and apply new technologies
- Technical aptitude and familiarity with relevant platforms and tools
- Bachelor's degree in a relevant field, or an equivalent combination of education and experience
- 5+ years of experience in Customer Success or a related role
- Experience working with CRM systems
- Ability to work independently while contributing as part of a team
- Willingness to travel as needed
Company Overview
Ensora Health provides healthcare support services and technology for care coordination, patient engagement, and workflow management. It was founded in 2013, and is headquartered in Lewisville, Texas, USA, with a workforce of 201-500 employees. Its website is https://ensorahealth.com.