Note: The job is a remote job and is open to candidates in USA. Smartwyre is a venture-financed SaaS business delivering enterprise software to large agricultural businesses. As a Customer Success Manager, you will work directly with customers to resolve issues and enhance their engagement with the software, while providing feedback to internal teams to improve customer service.
Responsibilities
- Deliver a positive customer experience by assessing customer needs and working with internal teams to exceed customer expectations
- Drive continued engagement growth by helping customers use our software to drive value
- Think creatively to identify new ways our customers can create new value from our software
- Use your business acumen to help us identify key growth opportunities and deliver strong customer renewals
Skills
- 3-5+ years of experience in a customer-facing software business, preferably in the software, agriculture, manufacturing, or distribution industries
- A keen passion for detail-oriented work – using your curiosity to use our software to enable value for customers
- Proven ability to relate to customers, helping them use software to drive change and improve business results
- Strong track record building alignment and relationships with business users in large and small enterprises
- Excellent oral and written communication and presentation skills
- Ability to prioritize and manage time effectively – prioritizing key tasks that make the most impact
- Applicants must be authorized to work in the United States without sponsorship
- The company is unable to employ applicants from any of the following states: California, Connecticut, Illinois, Massachusetts, Nevada, New York, New Jersey, Oregon, Pennsylvania, Washington and Maryland
- Strong preference for candidates who reside close to key customers in Memphis, TN, Raleigh-Durham, NC and Nashville, TN
Benefits
- Competitive salary
- Private Health (UK - BUPA) / Competitive Health Insurance (US)
- Short Term / Long Term Disability Cover (US)
- Critical Illness and Income Protection (UK)
- Self-directed PTO
- Flexible Work Location
- Flexible Hours
- Pension (UK) / 401k (US)
Company Overview