Note: The job is a remote job and is open to candidates in USA. RightRev is a rapidly growing SaaS company specializing in revenue recognition automation. They are seeking a Strategic Customer Success Manager who will own the post-sale journey, understand client workflows, and advocate for product evolution while bridging the gap between clients and technical teams.
Responsibilities
- Root Cause Discovery: Move beyond surface-level symptoms, digging into client data and process flows to understand the why behind technical or reporting friction
- High-Fidelity Routing: Act as the primary filter for technical escalations, documenting issues with such detail and logic that Engineering has everything they need to act
- Leveraging Tools : Utilize all available resources, including AI (LLMs), internal experts, and usage logs, to bridge technical gaps and translate Accounting-speak into Product-logic
- Trust-Based Outreach: Build multi-threaded relationships across Finance, RevOps, and IT by being the most reliable person in the room
- Client Advocacy: Be the strong-willed voice of the customer internally, pushing for product enhancements and long-term resolutions that improve the overall user experience
- Advocacy Pipeline: Build a stable of referenceable customers by solving their core problems, making them ready for case studies, testimonials, or Executive Advisory participation
- Success Mapping: Partner with clients to document their fiscal goals and track progress against a clear path to ROI
- Expansion Scouting: Identify Expansion signals and growth trajectories, setting the stage for the Director of Operations to execute seamless renewals and upsells
- Risk Management: Proactively identify and flag At-Risk accounts early, creating actionable plans to resolve friction before the renewal cycle
Skills
- 3-6 years in a SaaS Customer Success or Account Management role, ideally within a high-growth environment
- A strong professional background in accounting or finance, including a firm, demonstrable understanding of revenue recognition principles (ASC 606 / IFRS 15)
- Direct experience working with the Quote-to-Cash / Order-to-Cash lifecycle and familiarity with ecosystem tools like Salesforce and NetSuite
- A detective approach to problem-solving. You don't stop until you understand the link between a client's process and the data outcome
- The ability to articulate complex technical issues clearly to Engineering while speaking confidently to Finance Directors
- Comfortable working in a remote-first environment as a department of one, creating your own processes and driving change through persistence
- Experience managing high-complexity enterprise accounts with deeply integrated SaaS architectures
Benefits
- A collaborative, customer-focused culture
- Competitive compensation + equity
- 100% remote-first flexibility
- Opportunities for career growth across departments
- Exposure to modern RevOps tools and enterprise deal cycles
Company Overview