Why Join Instacart’s Eversight Family?
Instacart is redefining the way millions of households experience grocery shopping. Our mission is simple yet profound: bring love to the table through food. By delivering groceries, household essentials, and curated culinary experiences directly to doorsteps, we give families more time to share meals and create memories. As part of this expansive ecosystem, Eversight—our AI‑driven pricing and promotion engine—empowers leading consumer packaged goods (CPG) brands and retailers to make data‑backed decisions that boost margins, increase sales velocity, and delight shoppers.
Since its acquisition by Instacart in 2022, Eversight has surged ahead as the industry’s premier SaaS solution for dynamic pricing, promotion optimization, and real‑time market intelligence. Our clients include household names such as Coca‑Cola, Frito‑Lay, Raley’s, and Schnucks, all of whom rely on our technology to stay competitive in a rapidly evolving retail landscape.
Ready to be part of a forward‑thinking, high‑growth environment where your ideas are heard, your impact is measurable, and your career path is fully supported? Welcome to the Flex‑First culture at Instacart—a workplace that champions autonomy, creativity, and community, whether you’re logging in from a home office, a bustling co‑working space, or a favorite coffee shop.
Position Overview
As a Remote Customer Success Associate on the Eversight Customer Success team, you will act as the trusted advisor and advocate for our CPG and retail partners. You’ll partner closely with power users, program managers, and cross‑functional teams (Sales, Product, Engineering, Data Science) to ensure clients unlock the full value of our AI‑powered pricing suite. This role is a blend of relationship building, strategic consulting, and operational excellence—perfect for individuals who thrive on solving complex problems while delivering tangible business outcomes.
Core Responsibilities
- Client Onboarding & Enablement: Guide new customers through the Eversight platform, conduct product demos, and develop tailored implementation plans that align with each client’s business objectives.
- Strategic Advisory: Analyze client data, uncover pricing and promotion insights, and co‑create actionable recommendations that drive margin expansion and sales growth.
- Relationship Management: Build and maintain strong, long‑term relationships with key stakeholders, serving as the primary point of contact for all post‑sale inquiries.
- Cross‑Functional Collaboration: Partner with Sales, Product Management, Engineering, and Data Science to relay customer feedback, prioritize feature requests, and troubleshoot issues.
- Performance Tracking & Reporting: Develop and deliver regular health checks, usage dashboards, and ROI reports that illustrate the value delivered by Eversight.
- Best‑Practice Development: Contribute to the creation of playbooks, training materials, and knowledge‑base articles that empower both customers and internal teams.
- Continuous Learning: Stay up‑to‑date with industry trends, pricing algorithms, and retail‑tech innovations to provide thought‑leadership to clients.
- Escalation Management: Proactively identify potential roadblocks, coordinate rapid response efforts, and ensure timely resolution of any customer concerns.
Essential Qualifications
- Customer‑Facing Experience: Minimum 2‑3 years in a role that required direct interaction with external clients, such as Customer Success, Account Management, or Solutions Consulting.
- Analytical Acumen: Proven ability to interpret complex data sets, generate insights, and translate findings into strategic recommendations.
- Project Management Skills: Demonstrated capability to manage multiple workstreams simultaneously, meet deadlines, and maintain meticulous attention to detail.
- Communication Excellence: Strong written and verbal communication skills, with the ability to craft compelling narratives, deliver persuasive presentations, and simplify technical concepts for non‑technical audiences.
- Self‑Starter Mentality: Comfortable working independently in a remote environment while staying accountable to team goals and performance metrics.
- Tech Savvy: Familiarity with SaaS platforms, CRM tools (e.g., Salesforce, HubSpot), and data visualization software (e.g., Tableau, Power BI) is highly desirable.
- Industry Insight: Passion for fast‑moving consumer goods, retail dynamics, and shopper behavior; prior exposure to CPG or retail sectors is a plus.
Preferred Qualifications & Nice‑to‑Haves
- Bachelor’s degree in Business, Marketing, Economics, Data Analytics, or a related field.
- Experience with AI or machine‑learning driven platforms, especially in pricing, promotions, or demand forecasting.
- Track record of achieving or exceeding customer satisfaction and renewal targets.
- Multilingual abilities or experience working with global accounts.
- Certifications such as Certified Customer Success Manager (CCSM) or Project Management Professional (PMP).
Key Skills & Competencies for Success
- Problem‑Solving Mindset: Ability to deconstruct ambiguous challenges, hypothesize solutions, and test hypotheses with data‑driven rigor.
- Empathy & Active Listening: Understand client pain points, motivations, and business context to deliver personalized support.
- Strategic Thinking: Align day‑to‑day activities with broader business objectives, ensuring clients see tangible ROI.
- Adaptability: Thrive in a fast‑paced, entrepreneurial environment where priorities can shift rapidly.
- Collaboration: Foster strong relationships across internal teams, championing a “one‑team” approach to solve customer problems.
- Time Management: Prioritize tasks, set realistic expectations, and efficiently juggle competing demands.
- Storytelling Ability: Craft narratives that highlight the impact of pricing strategies, turning numbers into compelling business cases.
Career Growth & Development Opportunities
Instacart is committed to nurturing talent and providing clear pathways for advancement. As a Remote Customer Success Associate, you will have access to:
- Mentorship Programs: Pairing with senior Customer Success Leaders who can guide your professional development.
- Continuous Education: Sponsored courses, certifications, and workshops on data analytics, AI, and advanced sales techniques.
- Internal Mobility: Opportunities to transition into senior Customer Success Manager roles, Product Consulting, or Strategy positions as you demonstrate impact.
- Leadership Tracks: For high‑performing individuals, a fast‑track path to team lead or director‑level responsibilities.
- Cross‑Functional Exposure: Collaboration with Product, Engineering, and Data Science opens doors to broader technical expertise.
Work Environment & Culture
Our Flex‑First philosophy means you decide where you do your best work. Whether you thrive in a quiet home office, a collaborative coworking space, or a bustling coffee shop, you’ll stay connected through regular virtual check‑ins, interactive Slack channels, and quarterly in‑person gatherings that strengthen community bonds.
Key cultural pillars include:
- Inclusivity & Belonging: A diverse workforce where every voice is valued and perspectives are celebrated.
- Innovation Mindset: Encouragement to experiment, iterate, and bring fresh ideas to the table.
- Customer‑Centricity: Every decision is filtered through the lens of delivering exceptional client experiences.
- Work‑Life Harmony: Flexible schedules, generous paid time off, and a supportive environment that respects personal commitments.
- Fun & Connection: Virtual happy hours, game nights, and employee resource groups keep the vibe lively and engaging.
Compensation, Perks & Benefits (General Overview)
Instacart offers a competitive salary package reflective of market standards and the value you bring to the organization. In addition to base pay, employees may receive performance‑based bonuses and equity incentives that align with company growth.
Our comprehensive benefits suite includes:
- Medical, dental, and vision coverage with multiple plan options.
- Flexible spending accounts (FSAs) and health savings accounts (HSAs).
- Company‑matched 401(k) retirement plan.
- Generous paid parental leave, vacation, and sick days.
- Professional development stipend for courses, conferences, or certifications.
- Wellness resources such as virtual fitness classes, mental‑health counseling, and ergonomic home‑office allowances.
- Employee assistance programs (EAP) and financial planning services.
- Opportunities to earn stock options or RSUs as part of long‑term incentive plans.
How to Apply – Your Next Step
If you are a proactive, data‑driven communicator with a passion for helping brands succeed in an ever‑changing retail landscape, we want to hear from you. This role offers a low‑stress entry point with high upside, ideal for candidates eager to grow their career while making a real impact on the grocery ecosystem.
Apply today by clicking the link below, submitting your resume, and sharing a brief cover letter that highlights how your experience aligns with the responsibilities and qualifications outlined above.
Join Us at Instacart – Let’s Shape the Future of Shopping Together
We believe that great talent drives great outcomes. By joining Instacart’s Eversight team, you become part of a mission‑driven organization where your contributions directly influence how millions of shoppers discover, purchase, and love the foods that matter most to them. Ready to take the next step in your career? Click “Apply” now and start your journey with us.
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