[Remote] Customer Success Architect, Cortex

Note: The job is a remote job and is open to candidates in USA. Palo Alto Networks is committed to protecting the digital way of life and is seeking a Customer Success Architect to support clients post-purchase. This role involves driving ROI and value for customers while troubleshooting critical issues and optimizing their security infrastructure.

Responsibilities

• Trusted Advisor - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
• Product Experts Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products
• Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Skills

• 5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments
• Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases
• Strong understanding of enterprise security and IT products, systems, and processes
• Experience with Linux system administration and troubleshooting
• Proficiency in scripting with Python and/or JavaScript
• Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
• Skilled in collaborating with and influencing cross-functional teams
• Strong communication skills and the ability to build and maintain relationships with customers
• Experience in customer-facing roles is a must
• Experience with attack surface management or CNAPP is a plus

Benefits

• The offered compensation may also include restricted stock units and a bonus.
• A description of our employee benefits may be found [here](https://benefits.paloaltonetworks.com/).

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