At careerzynith, we believe that better vision changes lives — and that the experience surrounding it matters just as much. For more than a century, the families and independent eye care professionals we serve have trusted careerzynith to deliver innovative optical products, advanced lens technology, and unmatched service to patients across the country. Our organization is built on a simple but powerful promise: to enrich the lives of our customers, our team members, and the communities we serve through better vision.
As part of a globally connected network of optical excellence, careerzynith operates with the heart of a partner and the scale of an industry leader. Our team members collaborate with thousands of independent eye care practices, providing the technology, products, and operational support they need to thrive. Joining careerzynith means joining a culture that values craftsmanship, relationships, continuous improvement, and the belief that every customer interaction is an opportunity to make a difference.
We are proud to operate within a dynamic, forward-looking industry where logistics precision and customer care converge. If you are passionate about creating remarkable customer experiences, solving complex problems, and supporting operations that touch millions of patients, you will find a meaningful career home at careerzynith.
careerzynith is hiring a Remote Customer Service Specialist – Logistics Operations & Order Fulfillment Support to join our Logistics Customer Service Department at the Atlanta Service Center (ASC). This is a full-time, remote opportunity for a customer-focused professional who thrives in a fast-paced, team-oriented environment and enjoys turning challenges into solutions.
In this role, you will serve as the front line in the customer escalation process, partnering closely with both logistics operations and the commercial organization. You will leverage enterprise systems to monitor service levels, manage claims, and drive proactive communication that keeps customer orders moving smoothly. Your work will directly shape the experience of our customers and the efficiency of our operations team, making you a vital contributor to the careerzynith mission.
To thrive as a Customer Service Specialist at careerzynith, you will bring a mix of technical aptitude, customer empathy, and a collaborative mindset. Success in this role requires the ability to navigate multiple systems simultaneously while keeping the customer at the center of every decision. You will be comfortable switching between detailed analytical work and high-touch customer conversations, and you will take pride in closing the loop on every issue you own.
At careerzynith, we invest in the growth of our people. As a Customer Service Specialist, you will gain exposure to logistics operations, commercial relationships, supply chain technology, and continuous improvement practices. We encourage team members to pursue professional development, cross-functional projects, and advancement opportunities across the organization. Whether your career path leads toward operations leadership, account management, supply chain analytics, or customer experience strategy, careerzynith provides the platform and support to help you get there.
careerzynith is built on a foundation of respect, integrity, inclusion, and care. We believe diverse perspectives make us stronger, and we are proud to be an Equal Opportunity Employer. Our remote team members are equipped with the tools, training, and collaborative resources they need to succeed from anywhere. We celebrate innovation, reward initiative, and cultivate an environment where every voice matters. When you join careerzynith, you join a community that values you as a person, supports your ambitions, and recognizes the impact of your contributions.
Employee pay at careerzynith is determined by multiple factors, including geography, experience, qualifications, and skills, along with applicable local minimum wage requirements. In addition to a competitive base salary, you may also be eligible for a performance-based bonus and/or commission plan, which complements a first-class total rewards package.
Benefits offered to careerzynith team members may include:
Specific offerings will be discussed during the interview process and detailed in offer materials.
careerzynith is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the U.S. receive preference in accordance with Tribal Law.
Upon request and consistent with applicable laws, careerzynith will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact the careerzynith SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner).
If you are a motivated customer service professional with a passion for logistics, problem-solving, and delivering exceptional experiences, careerzynith encourages you to apply today. Bring your skills, your curiosity, and your commitment to excellence — and help us continue enriching lives through better vision and outstanding service. Join careerzynith, where your work truly makes a difference.