Note: The job is a remote job and is open to candidates in USA. Primary Talent Partners has a new contract opening for a Customer Service Specialist III with a large power and utilities client in Charlotte, NC. The role involves scheduling service work and emergency response, handling inbound customer calls, and optimizing workloads for field service personnel.
Responsibilities
- The Service Scheduling Administrator (SSA) is responsible for assigning, routing, and adjusting workloads of field service personnel in daily operations for all customer service and company committed work
- The SSA answers a variety of inbound technicians, first responders, and emergency customer calls
- This position should be able to handle calls that may require additional research and follow up
- The SSA must be analytical, use judgment, and have problem-solving skills that resolve customer inquiries in a timely and accurate manner
- This position covers after-hours technician support and maintains 24/7/365 coverage of customer emergency calls
- Responsible for scheduling service work and emergency response to a 3-state service area which operates on a 24/7/365 schedule
- On average, receives approximately 56,000 emergency calls on an annual basis
- Responsible for monitoring work flow for approximately 350 Service Technicians
Skills
- Candidates must be legally authorized to work in the United States
- Must be able to sit on Primary Talent Partners W2 without sponsorship
- HS/GED
- The SSA must be analytical, use judgment, and have problem-solving skills that resolve customer inquiries in a timely and accurate manner
- This position covers after-hours technician support and maintains 24/7/365 coverage of customer emergency calls
- Comprehensive knowledge of field operation workflow and independent judgment in order to optimize workloads when the operational environment changes
- Ability to assess the nature of service call or emergency and employ appropriate human relations skills in order to fulfill the accountabilities in a competent manner
- Responsible for scheduling service work and emergency response to a 3-state service area which operates on a 24/7/365 schedule
- On average, receives approximately 56,000 emergency calls on an annual basis
- Responsible for monitoring work flow for approximately 350 Service Technicians
Benefits
- ACA-compliant supplemental package available for enrollment
Company Overview
Primary Talent Partners is a staffing agency that provides recruiting and employment services for IT, engineering, and corporate sectors. It was founded in 2018, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 201-500 employees. Its website is https://www.primarytalentpartners.com.