Note: The job is a remote job and is open to candidates in USA. Baptist Health is recognized as a top place to work in healthcare, providing a full spectrum of care through numerous locations in Northeast Florida. They are seeking a Customer Service Self Pay Specialist I to handle patient inquiries and ensure timely resolution of billing-related issues.
Responsibilities
- Serves as the point of contact for the Baptist Health integrated single billing office customer service center handling a high volume of patient inquiries through inbound and outbound telephone calls, interactive voice recorder (IVR) messages and MyBaptistChart inbasket messages and social media
- Responsible for the timely, accurate resolution of patient, guarantor, and third party (ie insurance companies, attorneys, providers) inquiries for hospital and professional services provided by the Baptist Health enterprise
- In addition to resolving inquiries, functions include processing of patient payments, establishing payment arrangements, coordinating and monitoring timely responses from Baptist regarding contested accounts
- Highly engaged in the Baptist patient and family experience, each Customer Service Specialist must be efficient and effective on the technical aspects of Epic but also demonstrate the Baptist Core Values with empathy and compassion
Skills
- 1-2 years Billing Experience
- 1-2 years Medical Billing Experience
- 1-2 years Customer Service Experience
- High School Diploma
- 1-2 years Call Center Experience
Benefits
- Hybrid - 3+ days onsite
Company Overview