Note: The job is a remote job and is open to candidates in USA. Conduent State Healthcare, LLC delivers mission-critical services and solutions for Fortune 100 companies and over 500 governments. They are seeking a Remote Customer Service Representative to assist Kentucky residents with health benefits, including SNAP and Medicaid, through high-volume calls and data management.
Responsibilities
- Answer multiple call types focused on assisting KY residents with a variety of different health benefits (such as SNAP, Medicaid and TNAF)
- Handle password resets, application status, application intake/updates
- Help customers navigate the government's online application tool
- Deal with multiple systems to input and read/interpret data back to the caller
- Maintain professionalism throughout the call regardless of how difficult it may become
- Answer all calls that come into their station without hanging up or abusing hold time
- Capture data into a client system and memorize several scripts verbatim per client’s policy
- Follow a break and lunch schedule daily set by the global Workforce team
- Perform business support or technical work, using data organizing and coordination skills
- Perform tasks based on established procedures
Skills
- 1 year minimum experience in High Volume Call Centers
- 1 year minimum Customer Service Experience
- High School diploma or GED
- Background and drug screening required
- Ability to adhere to a break and lunch schedule
- Excellent typing and grammar skills
- Ability to navigate a computer
- Excellent customer service skills
- Excellent phone etiquette skills
- Reliable internet access
- Quiet work environment, free of distractions
- Must reside in the State of Kentucky for this position
Benefits
- Equipment provided
- Paid Training with Equipment provided.
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
- In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
- In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.
Company Overview