Note: The job is a remote job and is open to candidates in USA. American Income Life is committed to empowering employees and fostering a caring culture. They are seeking a Customer Service Representative to provide excellent customer service by explaining policy coverage and assisting with claim payments.
Responsibilities
- Heavy phone contact with policyholders, providers, and interested third parties
- Process policyholder requests from correspondence, phone calls, and emails
- Review and maintain new and revised procedures regarding policy information
- Maintain department standards for the number of calls, average handle, and time management
Skills
- High school diploma or equivalent required
- Customer service background and strong phone skills
- Excellent written and oral communication
- Excellent organization skills
- Must be able to maintain confidentiality
- Excellent alpha and number recognition skills
- Demonstrated mathematical abilities
- Basic PC skills
- Ability to handle high-stress situations calmly and with tact and professionalism
- Strong decision-making skills with the ability to analyze situations and make logical conclusions
- Must be able to type at least 30WPM
- Some college preferred
- At least one year of office experience preferred
- Telecommunications experience is a plus
- A background in life and Health insurance, as well as knowledge of insurance operations, is desired
Benefits
- Competitive compensation designed to reflect your expertise and contribution.
- Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
- Robust life insurance benefits and retirement plans, including a pension plan.
- Paid holidays and time off to support a healthy work-life balance.
- Parental leave to help our employees welcome their new additions.
- Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
- Company-paid counseling for assistance with mental health, stress management, and work-life balance.
- Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
- Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Company Overview
Globe Life is an insurance company. It was founded in 1951, and is headquartered in Oklahoma City, Oklahoma, USA, with a workforce of 1001-5000 employees. Its website is https://www.globelifeinsurance.com.