Note: The job is a remote job and is open to candidates in USA. Global Talent Scouts is a staffing service seeking a Customer Service Representative for a healthcare-focused role. The representative will handle high-volume inbound calls, assist members with health plan information, and provide support through various communication channels.
Responsibilities
- Handle high-volume inbound calls
- Assist members with health plan information and enrollments
- Complete outbound follow-up calls as needed
- Support members through chat interactions
- Document customer interactions accurately
- De-escalate concerns and provide excellent customer service
Skills
- High School Diploma or GED required
- 1-3 years of customer service or call center experience
- Strong communication and multitasking skills
- Comfortable working in a fast-paced environment
- Healthcare or Medicaid experience preferred but not required
Company Overview
Global Talent Scouts (acquired Platinum Plus Management) is a global staffing solution that delivers top talents that client companies can hire with confidence today for results now and in the future. It was founded in 2004, and is headquartered in Charlotte, NC, US, with a workforce of 11-50 employees. Its website is https://www.recruitgts.com.