Note: The job is a remote job and is open to candidates in USA. Gallagher is a company that helps clients face risk with confidence through a client-centric suite of consulting tools. They are seeking a Customer Service Representative to support clients with benefits consulting and day-to-day assistance, working closely with Account Managers and vendors.
Responsibilities
- You’ll help manage an assigned book of business by handling policy changes, client questions, RFP support, open enrollment tasks, and coverage and rate comparisons
- You’ll gather the details needed for renewals, review plan documents, and help keep files and systems accurate and up to date
- You’ll also support client onboarding and implementation, along with best-practice calls and service follow-up
- When needed, you’ll help prepare open enrollment materials and presentations, support third-party benefit admin system work, and look for ways to make service smoother for clients and your team
Skills
- Two years of customer service experience, ideally in employee benefits
- Two years of post-secondary education, a degree, or equivalent experience
- Experience with medical insurance plans
- The ability to read insurance policy language and explain it clearly to clients
- A careful approach to problem solving, follow-through, and decision-making
- Comfort working with Word, Excel, Outlook, and Adobe Acrobat
- The ability to learn in-house systems and software
- Clear written and spoken English
- Basic math skills for rate comparisons and related work
- A careful eye for detail when writing, reviewing, and proofreading
- The ability to stay organized and manage several priorities at once
- Confidence working both on your own and with a team
- The ability to handle client, vendor, and carrier conversations with care
- Willingness to earn a Life & Health insurance license for each state in your region within 60 days of hire
- Consistent daily attendance and willingness to work occasional last-minute overtime
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
Company Overview