We are seeking a highly skilled and experienced Customer Service Representative to join our team at Costco. As a Remote Customer Service Representative, you will have the opportunity to work from our office in Oklahoma, providing exceptional support to our members and resolving their queries in a timely and professional manner.
This is a full-time position, offering a competitive salary of $25 per hour, with a schedule of 8 hours per day. You will be required to work a flexible schedule, including weekends and split days off. If you have a strong passion for delivering outstanding customer service and have excellent communication skills, we encourage you to apply for this exciting opportunity.
Job Details:
- Hiring Organization: Costco
- Post Name: Customer Service/Chat Agent
- Qualifications: Bachelor's Degree
- Industry: Private
- Employment Type: Full Time
- Work Hours: 8 Hours
- Salary: $25/Hour
- Locations: Oklahoma, USA
Job Description:
In this role, you will be responsible for answering a high volume of incoming calls and member-facing chats, providing information and support regarding Costco.com, and resolving online issues in a friendly and efficient manner. You will utilize various computer programs simultaneously on multiple screens while on the phone or responding to chats, and employ problem-solving and critical thinking skills to resolve order/item/delivery issues.
Responsibilities:
- Answer incoming calls and member-facing chats in a timely and professional manner
- Determine member needs and provide appropriate solutions, including answering general Costco.com/product questions and investigating complex situations regarding online orders, tracking, and deliveries
- Offer compensation as needed
- Act as a liaison between Costco.com customers, merchants, purchasing, and operations staff
- Utilize multiple computer programs simultaneously on multiple screens while on the phone or responding to chats
- Employ problem-solving and critical thinking skills to resolve order/item/delivery issues
Requirements:
- Education/Training: High School Diploma or GED preferred
- Certifications: E-commerce Member Service Specialist Certification after completion of 14-day training course
- Experience: Previous customer service experience preferred
- Skills/Abilities: Customer service, computer literacy, professional business writing, ability to type (minimum typing speed of 30 wpm), and excellent communication skills required
- Ability to work a flexible schedule, including weekends and split days off
Preferred Qualifications:
- Solid background in customer service, including excellent interpersonal skills, prompt courteous service, and exceptional follow-through
- Ability to adapt and function well under pressure in a fast-paced environment
- Ability to take ownership and resolve issues
- Ability to demonstrate learning and thinking skills
- Solid time management skills
- Bilingual capabilities a plus
Equal Employment Opportunity:
Costco is an equal opportunity employer and considers all qualified candidates equally, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We offer a range of inclusive benefits, including disability accommodations, minority and disabled group recruitment, LGBTQ+ friendly workplace, age-inclusive, and diversity and inclusion training or programs.
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