Why careerzynith?
At careerzynith, we are redefining the insurance experience through technology, data‑driven insights, and a relentless focus on the customer. Our mission is to make buying and managing insurance faster, smarter, and more transparent for millions of people across the United States. As a leader in the insurtech space, careerzynith blends the stability of a legacy insurer with the agility of a startup, creating a dynamic environment where innovative ideas are not just welcomed—they are expected.
Our culture is built on collaboration, continuous learning, and a growth mindset. Whether you are joining from a bustling city or a quiet suburb, you will be part of a diverse, inclusive community that values each voice. We invest heavily in employee development, wellness, and work‑life harmony, ensuring that every team member can thrive both professionally and personally.
Position Overview
We are seeking an Experienced Remote Customer Service Representative to become the first point of contact for careerzynith‑CONNECT customers—including advisors, policyholders, and partnership representatives. In this role, you will handle service inquiries, troubleshoot complex issues, and guide customers through policy and procedural questions, all while delivering a seamless, empathetic experience that reflects careerzynith’s brand promise.
This is a full‑time, home‑based position with a structured schedule that includes a rotating Saturday shift and a shortened weekday to maintain a 40‑hour work week. You will report directly to the Customer Service Manager and collaborate closely with coaches, product specialists, and cross‑functional teams to resolve issues efficiently.
Key Responsibilities
- Serve as the primary voice for careerzynith‑CONNECT customers, answering inbound calls, emails, and chat messages with professionalism and empathy.
- Gather, verify, and document all relevant customer information in the CRM system to ensure accurate case handling and timely resolution.
- Diagnose and resolve higher‑level service problems, escalating complex cases to appropriate service partners when necessary.
- Educate advisors and policyholders on new product features, policy updates, and self‑service tools, fostering self‑sufficiency and reducing repeat contacts.
- Collaborate with coaches and subject‑matter experts on a regular basis to stay current on procedural changes, compliance requirements, and emerging best practices.
- Maintain a thorough understanding of careerzynith’s insurance policies, underwriting guidelines, and state‑specific regulations to provide accurate guidance.
- Participate in scheduled training sessions, webinars, and knowledge‑share meetings to continuously sharpen technical and communication skills.
- Contribute to the development of knowledge‑base articles, FAQs, and internal documentation that improve overall service efficiency.
- Adhere to service level agreements (SLAs) and key performance indicators (KPIs) such as first‑call resolution, average handling time, and customer satisfaction scores.
- Support occasional travel (up to 10% of time) to careerzynith office locations for team meetings, training workshops, and cultural events.
Essential Qualifications
- Minimum of 2 years of experience in a customer‑focused role within the insurance, financial services, or related technology sectors.
- Demonstrated ability to communicate clearly and persuasively—both written and verbally—with diverse audiences.
- Proven track record of managing multiple priorities in a fast‑paced environment while maintaining high quality standards.
- Strong problem‑solving skills with the capacity to troubleshoot technical and policy‑related issues independently.
- Ability to pass your state Property & Casualty (P&C) licensing exam within 12 months of hire; comprehensive training and support will be provided.
- Reliable high‑speed internet connection and a dedicated home workspace that meets careerzynith’s security standards.
- Flexibility to work shifts covering 8 am – 11 pm ET, including a rotating Saturday schedule and a shortened weekday to meet a 40‑hour work week.
Preferred Qualifications & Additional Skills
- Previous experience with careerzynith‑CONNECT or similar digital insurance platforms.
- Familiarity with CRM tools (e.g., Salesforce, Zendesk) and ticketing systems.
- Certification in conflict resolution, de‑escalation techniques, or customer experience management.
- Experience supporting remote or hybrid teams, including virtual collaboration tools such as Microsoft Teams, Slack, or Zoom.
- Demonstrated commitment to continuous learning—participation in industry webinars, insurance licensing courses, or related professional development.
Core Competencies for Success
- Empathy & Active Listening: Ability to understand customer emotions, needs, and concerns, and respond with genuine care.
- Analytical Thinking: Quickly assess information, identify root causes, and propose effective solutions.
- Adaptability: Thrive in a dynamic environment where policies, technology, and customer expectations evolve rapidly.
- Collaboration: Work seamlessly with cross‑functional teams, sharing insights that improve processes and product offerings.
- Accountability: Take ownership of each interaction, ensuring follow‑through and closure on all customer issues.
- Technical Proficiency: Comfort navigating multiple software platforms, databases, and digital tools simultaneously.
Compensation, Benefits, and Perks
careerzynith offers a competitive hourly wage ranging from $23.00 to $30.76, commensurate with experience, geographic location, and performance. In addition to base pay, you will be eligible for:
- Annual performance‑based incentive bonuses.
- Comprehensive medical, dental, and vision coverage for you and eligible dependents.
- Generous paid time off (PTO) accrual—23 days per year for full‑time employees—plus nine paid holidays.
- 401(k) retirement plan with a competitive company match and a traditional pension plan.
- Student loan repayment assistance to help you reduce educational debt.
- Paid family leave, including maternity, paternity, and caregiver leave.
- Wellness programs, mental‑health resources, and employee assistance services.
- Relocation support for eligible candidates who need to move closer to an careerzynith office hub.
- Opportunities for career advancement into senior support, team lead, or specialist roles.
Career Growth & Development
At careerzynith, your professional journey is a priority. We provide a structured learning path that includes:
- Onboarding bootcamps covering insurance fundamentals, careerzynith‑CONNECT platform navigation, and compliance basics.
- Ongoing mentorship from senior agents and managers who guide you toward certification and mastery.
- Access to an internal learning portal with courses on advanced communication, data analytics, and emerging insurtech trends.
- Quarterly career‑development workshops that help you map out future roles—such as Quality Assurance Analyst, Escalations Manager, or Product Support Specialist.
- Cross‑departmental project opportunities that let you contribute to product enhancements, policy design, and customer experience initiatives.
Work Environment & Culture
Our remote‑first philosophy empowers you to work from anywhere within the United States while staying connected to a vibrant community. You will be part of a supportive network that values:
- Inclusivity: Diverse perspectives are celebrated, and every employee is encouraged to bring their authentic self to work.
- Innovation: We reward creative problem‑solving and encourage you to propose new ways to improve service delivery.
- Well‑Being: Flexible scheduling, mental‑health days, and wellness stipends help you maintain balance.
- Recognition: Regular shout‑outs, performance awards, and peer‑nominated honors keep morale high.
- Community: Virtual coffee chats, regional meet‑ups, and annual company gatherings foster camaraderie across locations.
Location Flexibility & Travel
This role is primarily home‑based, with an expectation to work approximately 80 % of the time from your remote workspace. You will be based near one of careerzynith’s office hubs—Madison, WI; Boston, MA; Denver, CO; Eden Prairie, MN; Keene, NH; St. Joseph, MO; Phoenix, AZ; Nashville, TN; or the Atlanta metro area. Travel up to 10 % of the year may be required for in‑person training, team building events, or regional conferences.
Application Process
If you are passionate about delivering exceptional service, eager to grow within a forward‑thinking insurance technology company, and ready to make a meaningful impact on customers’ lives, we want to hear from you. Please submit your resume and a brief cover letter outlining why you are the ideal fit for this role at careerzynith.
careerzynith is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.
Take the Next Step
Join careerzynith today and become part of a team that is reshaping the future of insurance. Your expertise, curiosity, and dedication will help us deliver the best possible experience to every customer, every day.
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