Note: The job is a remote job and is open to candidates in USA. Fleetworthy is a leader in fleet readiness technology, providing solutions for safety, compliance, toll management, and weigh station bypass. The Customer Service Representative (CSR) is responsible for delivering professional support to customers through various communication channels, ensuring a high standard of service and resolution of inquiries.
Responsibilities
- Serve as the first point of contact for customer inquiries via phone, chat, and email, ensuring clear, professional, and empathetic communication. across our industry-leading product suite
- Investigate and resolve customer issues, including billing questions, exercising sound judgment to determine when to resolve independently and when to escalate
- Maintain and update customer accounts in our proprietary internal platforms and CRM software with accuracy and attention to detail
- Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience
- Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and actively participating in continuous improvement efforts
Skills
- Associate degree in Business, Communications, or related field
- 1–2 years of customer service or client-facing experience, ideally in a multi-channel support environment
- Applies structured thinking to resolve customer issues independently; knows when to escalate
- Demonstrates excellent verbal and written communication skills; approachable, personable, and able to build trust quickly and de-escalate tense or heightened issues
- Actively supports colleagues, builds stable working relationships, and contributes to team goals
- Seeks opportunities to mentor, share ideas, and foster a positive, inclusive environment
- Organized and detail-oriented, able to manage and prioritize workload while maintaining accuracy and professionalism
- Proficient with MS Office (Excel, Word, Outlook, PowerPoint), Excel is a must
- Familiar with Salesforce or similar CRM systems
- Bachelor's degree in Business, Communications, or related field
- Bilingual (English & Spanish)
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