Note: The job is a remote job and is open to candidates in USA. ibex is a company that focuses on creating a positive work environment for its employees. They are seeking motivated, customer-focused individuals for the role of Customer Service Representative, where the main responsibility is to provide exceptional support to customers regarding their utility services.
Responsibilities
- Billing questions and payment support
- Starting or stopping utility services
- Account updates and service requests
- Troubleshooting customer concerns
- Providing clear, professional, and empathetic support
- Navigating multiple systems and tools to find solutions quickly
Skills
- Strong communication and customer service skills
- Ability to stay calm and professional during challenging conversations
- Comfort navigating multiple computer systems and applications
- Critical thinking and problem-solving skills
- Basic math skills for billing, balances, and payment related questions
- Experience using basic Excel functions, including search tools and filters
- Strong attention to detail
- Ability to multitask and stay organized in a fast-paced environment
- A team-oriented mindset and strong work ethic
- 18+ years of age with a High School diploma or equivalent
- Private, distraction free workspace (not a shared/common area of the home)
- Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
- Must remain on camera during working hours
Benefits
- Supportive leadership and collaborative teams
- Coaching, recognition programs, and real career growth opportunities
- Positive, performance driven culture
- Work from home
- Paid training
- 401k, Health, dental, and vision benefits
- PTO, referral bonuses and employee discounts
- Free cell phone for all employees!
- Childcare assistance programs
Company Overview
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. It was founded in 2004, and is headquartered in Washington, District of Columbia, USA, with a workforce of 10001+ employees. Its website is http://www.ibexglobal.com/.