Note: The job is a remote job and is open to candidates in USA. TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences. As a Customer Service Representative, you will be responsible for answering customer inquiries and resolving issues, ensuring an exceptional customer experience.
Responsibilities
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
Skills
- 6 months of customer service experience
- High school diploma or equivalent
- Computer experience
- High speed internet (> 15mbps) may be required for some programs
- This position requires that you reside within 50 miles of Sacramento, CA
Benefits
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates
- Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration
- Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth
Company Overview