Note: The job is a remote job and is open to candidates in USA. Rack Industries is seeking a Customer Service Representative to join their team in a fully remote position. The role requires experience in customer service within a trade business environment and involves responsibilities such as appointment scheduling and data entry.
Responsibilities
- Knowledge of Service Titan
- Knowledge or experience using Hatch messaging
- Customer Service Experience in a Trade business environment such as Plumbing, HVAC, Electrical, or Generators
- A background in Scheduling or/and Dispatching
- Customer service: 2 years in a Trade business environment. (Preferred)
- Call center: 2 years of inbound/outbound phone experience (Required)
- 8-hour shift
- Appointment scheduling: 1 year (Required)
- Service Titan: 1 year (Required)
- Hatch: 1 year (Required)
- Dispatching: 1 year (Required)
- Call center: 1 year (Required)
- Data entry: 1 year (Required)
Skills
- Call center: 2 years of inbound/outbound phone experience
- Appointment scheduling: 1 year
- Service Titan: 1 year
- Hatch: 1 year
- Dispatching: 1 year
- Call center: 1 year
- Data entry: 1 year
- Knowledge of Service Titan
- Knowledge or experience using Hatch messaging
- Customer Service Experience in a Trade business environment such as Plumbing, HVAC, Electrical, or Generators
- A background in Scheduling or/and Dispatching
- Customer service: 2 years in a Trade business environment
Benefits
- Fully Remote
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Company Overview
RACK is a leading energy solutions provider headquartered in Boca Raton, Florida. It was founded in 1994, and is headquartered in Boca Raton, Florida, USA, with a workforce of 51-200 employees. Its website is https://www.rackelectric.com/company/.