Note: The job is a remote job and is open to candidates in USA. Performance Home Medical has been a leader in providing quality products and services since 1995. They are seeking a motivated individual to join their Billing Center phone team, responsible for answering billing and collection questions, assisting with denials, and maintaining knowledge of insurance guidelines.
Responsibilities
- Answers billing and collection questions for patients, referral sources and coworkers
- Works closely with PHM’s billing and collections services for both insurance plans and patient’s private pay balances
- Assists PHM’s billing and collections services with denials
- Maintains and requests on-going authorizations when required to assure flow of revenue
- Maintains a high level of knowledge and understanding of the insurance guidelines for all payers within the PHM designated patient base
- Works designated reports to maintain all avenues of reimbursement flow smoothly
- Follows insurance plan guidelines as well as State and Federal Regulations
- Other duties assigned by manager
Skills
- Ability to learn quickly
- Team player that will contribute for a professional and fun environment to work in
- Reliable internet access is required to ensure smooth communication and performance in a remote setting
- Prioritize multiple tasks efficiently and independently in a fast-paced environment
- Competency in working within a healthcare billing and records system a plus
- Answering patient and insurance phone calls with questions regarding invoice and insurance documentation requirements
- Troubleshooting patient issues with their account including detailed review of invoices submitted to their insurance companies
- Ability to de-escalate situations involving dissatisfied patients
- Previous professional experience or educational background in healthcare customer service or intake is a plus but not required
- A background in medical equipment preferred but we will train the right candidate
Benefits
- Medical
- Dental
- Vision
- Life
- AD&D
- 401k
- EAP
- 8 paid holidays
- A comprehensive onboarding and training program to help ensure your success
Company Overview
At Performance Home Medical, our commitment is simple: Patients First—always. It was founded in 1993, and is headquartered in Kent, Washington, USA, with a workforce of 201-500 employees. Its website is https://www.performancehomemed.com/.