Note: The job is a remote job and is open to candidates in USA. Carrier Global Corporation is a global leader in intelligent climate and energy solutions, committed to sustainability and innovation. The Critical Systems Service Support Engineer will play a crucial role in expanding Aftermarket Services by solving complex system problems, mentoring junior engineers, and providing technical support to enhance customer satisfaction.
Responsibilities
- Provide solutions to complex system problems and lead others on how to resolve problems
- Mentor and develop less experienced Service Engineers on all field tools and technology
- Perform system maintenance on field controllers, servers and workstations, and field hardware
- Communicate issues and recommend system enhancements, upgrades, and/or repairs
- Maintain feedback on equipment scheduling and modifications needed
- Manage assigned work to exceed customers’ time and quality expectations
- Communicate and document project status and details for the customer
- Provide site-specific training to owners/operators on the upgrades/service
- Provide technical support for the Branch Offices on an as needed basis
- Develop or assist in the development of sustainable offerings that complement WebCTRL building automation systems and provide value to customers
- Participate in the creation and updating of the training content for Service Engineers
- Create and maintain standard work instructions in accordance with the Operations Manual guidance
- Provide local training and guidance that is aligned with ALFO standard work and best practices
- Collaborate as a member of internal cross‑functional teams to drive timely resolution of customer needs and ensure consistent service experience
Skills
- High School Diploma or GED
- 6+ years of experience in Building Automation, HVAC, or related field
- Possess a current Driver's License and is insurable by the company's insurance
- Capable of climbing ladders or using other lift equipment more than 8 feet above grade, and capable of lifting items up to 50lbs
- Knowledge of TCP/IP networks including wireless technologies
- Ability to communicate technical information to a non-technical audience
- Able to read and understand Architectural, Mechanical, and Electrical blueprints
- Experience interacting with a large and diverse number of simultaneous challenges, requiring knowledge of multiple disciplines
- Bachelor's degree, associate degree, Technical/Business School Certificate or Diploma in HVAC Controls, or related field
Benefits
- Short-term cash incentives, subject to plan requirements
- Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Paid vacation days, up to 15 days
- Paid sick days, up to 5 days
- Paid personal leave, up to 5 days
- Paid holidays, up to 13 days
- Birth and adoption leave
- Parental leave
- Family and medical leave
- Bereavement leave
- Jury duty leave
- Military leave
- Purchased vacation
- Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Health Savings Account
- Health Care Spending Account
- Dependent Care Spending Account
- Tuition Assistance
Company Overview
Carrier is the provider of intelligent climate and energy solutions. It was founded in 1902, and is headquartered in Palm Beach Gardens, Florida, USA, with a workforce of 10001+ employees. Its website is https://www.corporate.carrier.com.