[Remote] Critical Incident Analyst

Note: The job is a remote job and is open to candidates in USA. The Amatriot Group is seeking a Critical Incident Analyst to provide operational functions for critical incident management services. The role involves monitoring, coordinating incidents, and managing restoration activities while ensuring accurate documentation and support for root-cause analysis.

Responsibilities

• Executes day-to-day operational functions of critical incident management services providing continuous 24x7x365 monitoring, coordination, and incident handling
• Performs real-time monitoring, incident declaration, severity assessment using approved SOPs, incident bridge initiation and management, and stakeholder notification throughout the incident lifecycle
• Coordinates restoration activities across technical teams, vendors, and federal stakeholders while maintaining situational awareness of enterprise conditions
• Responsible for accurate and timely documentation, standardized tracking and reporting in approved systems, execution of escalation procedures, and direct support to root-cause analysis and post-incident reviews
• Enables continuous refinement of incident criteria, identification of recurring and systemic issues, and proactive remediation of major technical deficiencies

Skills

• 4-7 years of relevant experience
• Associates degree in a computer related field

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