About Farmers & Our Vision for the Future
Farmers isn’t just a name you hear in commercials – it’s a community‑driven organization that has been safeguarding families, businesses, and the broader public for more than 90 years. Our mission is to provide peace of mind through comprehensive insurance, financial solutions, and trusted advice, especially when our customers face their “moments of truth.” As a market‑leader, we are constantly evolving, and our high‑performance culture is built on accountability, continuous improvement, and a relentless focus on the customer experience.
We believe that great products are built by great people. That’s why we invest heavily in a diverse, inclusive workforce and provide an environment where every team member can thrive, innovate, and grow. Whether you’re collaborating virtually from your home office or joining a cross‑functional team, you’ll find a culture that celebrates authenticity, embraces change, and rewards results.
Why This Role Is a Game‑Changer
The Remote Credit Union Systems Administrator position sits at the intersection of technology, compliance, and customer service. You will own the lifecycle of our document management and electronic signing platforms – critical tools that power loan processing, member onboarding, and regulatory reporting for credit unions nationwide. Your expertise will directly influence how efficiently we serve millions of members, enhance data integrity, and keep us ahead of evolving federal and state regulations.
Core Responsibilities – What You’ll Own Day‑to‑Day
- End‑to‑End Solution Management: Lead the continuous development, configuration, and maintenance of our enterprise content management (ECM) suite, focusing on OnBase or comparable platforms.
- Process Automation & Optimization: Identify bottlenecks in document workflows, design automated solutions using robotic process automation (RPA), and implement streamlined processes that reduce manual effort and error rates.
- Business Collaboration: Partner with credit union business units to gather requirements, translate them into technical specifications, and deliver solutions that meet functional and compliance goals.
- Imaging & Scanning Operations: Oversee daily scanning, indexing, and validation of loan files and other critical documents, ensuring accurate metadata and seamless integration with downstream systems.
- Compliance & Records Retention: Configure and maintain record‑retention policies, audit trails, and workflow rules that align with federal (e.g., GLBA, FFIEC) and state regulations.
- Troubleshooting & Quality Assurance: Diagnose and resolve platform issues, perform root‑cause analysis, and conduct regular quality control checks to guarantee data integrity.
- Vendor & IT Partnership: Work closely with internal IT teams and external vendors to apply patches, upgrade modules, and ensure the imaging environment remains secure and performant.
- Cross‑Platform Integration: Evaluate, test, and implement integrations between ECM, e‑signing, loan origination, and CRM systems, enhancing end‑to‑end member experience.
- Documentation & Knowledge Sharing: Create and maintain comprehensive system documentation, SOPs, and training materials for both technical and non‑technical stakeholders.
Essential Qualifications – What You Must Bring
- Education: High school diploma or equivalent is required; additional technical certifications or associate degree is a plus.
- Certifications: Advanced OnBase System Administrator Certification and OnBase Workflow Administrator Certification (or equivalent) to be achieved within two years of hire.
- Experience: 3–5 years of hands‑on experience in a financial institution, preferably a credit union, with a focus on document imaging, e‑signing, and RPA.
- Technical Skills: Proficiency with OnBase, SharePoint, or similar ECM platforms; solid understanding of Windows operating systems, networking fundamentals, and Microsoft Office Suite.
- Analytical Ability: Strong critical‑thinking and problem‑solving capabilities to diagnose system issues and devise effective solutions.
- Communication: Excellent written and verbal communication skills, with a proven ability to translate technical concepts for business audiences.
Preferred Qualifications – What Will Set You Apart
- Certificates in Project Management (PMP, Agile) or Business Analysis (CBAP).
- Hands‑on experience with other ECM solutions such as Laserfiche, DocuWare, or OpenText.
- Familiarity with cloud‑based storage, Azure or AWS environments, and related security best practices.
- Experience automating workflows with tools like UiPath, Blue Prism, or Automation Anywhere.
- Demonstrated track record of leading cross‑functional initiatives that delivered measurable efficiency gains.
Key Skills & Competencies for Success
- Technical Acumen: Ability to manage server‑side configurations, database connectivity, and system performance tuning.
- Regulatory Insight: Understanding of compliance frameworks that govern financial data, including GDPR, CCPA, and industry‑specific standards.
- Process Design: Expertise in mapping, redesigning, and optimizing end‑to‑end document workflows.
- Collaboration: Strong teamwork orientation, comfortable working in virtual teams across multiple time zones.
- Adaptability: Ability to thrive in a fast‑changing environment, quickly assimilate new technologies, and pivot when priorities shift.
- Customer‑Centric Mindset: Commitment to delivering solutions that improve member experiences and support the broader business mission.
Career Growth & Learning Opportunities
At Farmers, we view every role as a launchpad for future leadership. As a Remote Credit Union Systems Administrator, you’ll have access to:
- Continuous Education: Tuition reimbursement, certification sponsorship, and access to our internal learning portal for emerging technologies.
- Mentorship Programs: Pairing with senior architects and compliance officers to deepen domain expertise.
- Leadership Pathways: Opportunities to move into senior system architect, solution manager, or enterprise governance roles as you demonstrate impact.
- Cross‑Functional Exposure: Participation in enterprise‑wide initiatives such as digital transformation, data analytics, and cybersecurity.
- Industry Conferences: Attendance at conferences like AIIM, National Credit Union Administration (NCUA) forums, and insurance tech symposiums.
Work Environment & Culture Highlights
We recognize that a remote workforce thrives on trust, flexibility, and clear communication. Here’s what you can expect as a member of the Farmers family:
- Fully Remote Flexibility: Work from anywhere in the United States with a reliable internet connection.
- Inclusive Culture: A commitment to diversity, equity, and inclusion (DEI) that ensures every voice is heard and valued.
- Collaborative Technology: State‑of‑the‑art collaboration tools (Microsoft Teams, Slack, Confluence) to keep you connected with peers and leadership.
- Well‑Being Programs: Virtual wellness sessions, mental health resources, and an employee assistance program (EAP).
- Community Engagement: Paid volunteer time and company‑wide charitable initiatives that let you give back to the neighborhoods you serve.
- Performance‑Driven Rewards: Recognition programs, spot awards, and career milestone celebrations.
Compensation, Perks & Benefits
Farmers offers a competitive salary aligned with experience, qualifications, and geographic location. While exact figures vary by state, the range typically falls between $23.54 and $41.89 per hour, reflecting local market dynamics. In addition to base pay, you’ll enjoy a comprehensive benefits package that includes:
- Health & Wellness: Medical, dental, vision, and prescription coverage with multiple plan options.
- Financial Security: 401(k) matching, life insurance, short‑ and long‑term disability, and a robust employee stock purchase program.
- Paid Time Off (PTO): Generous vacation, sick leave, and holiday calendars, plus additional days for volunteering.
- Professional Development: Access to LinkedIn Learning, Coursera, and internal training modules.
- Technology Stipend: Monthly allowance to support a home office setup (ergonomic chair, monitor, high‑speed internet).
- Employee Discounts: Savings on Farmers products, partner services, and exclusive retailer deals.
Physical & Environmental Considerations
Even though the role is remote, we expect employees to maintain a suitable home‑office environment. Typical physical requirements include:
- Extended periods of sitting or standing while operating a computer.
- Occasional reaching, bending, and lifting of lightweight objects (up to 10 lbs).
- Ability to focus on detailed visual tasks such as reviewing scanned documents and metadata fields.
- Comfortable handling of auditory input (e.g., virtual meetings) without disruption.
How to Apply – Take the Next Step in Your Career
If you’re ready to make a tangible impact on the future of credit union services while enjoying the flexibility of a fully remote position, we encourage you to apply today. Bring your expertise, passion for process excellence, and commitment to compliance to a company that truly values its people.
Your Future Starts Here
Don’t miss the opportunity to join a forward‑thinking organization where your contributions drive real change. Apply now and become part of a team that helps millions of members feel secure and confident every day.
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