[Remote] Corporate Travel Agent, Online Support

Note: The job is a remote job and is open to candidates in USA. AAA Club Alliance is a reputable company in the Corporate Travel industry, seeking a Corporate Travel Online Support Agent. In this role, you will assist callers with online product questions, manage ticketing queues, and update company online sites. Responsibilities • Answering Calls • Reset Passwords- First time user assistance – walk through, assistance finding flights, hotel, car, etc • Research when call advises lower fare found on alternate site • Cancelling reservations • Ticketing Queue • Issue all on-line tickets that are not set up with auto ticketing • Support of auto ticketing reservations Remarks to agents • Split tickets • Unused tickets • ResQCX errors (missing report info, invalid credit cards) • Ticketless reservations • Work the schedule changes • Automate minor changes, continue to work “over 15 minute” changes • Re-accommodate Misconnects • Re-issue when necessary • Email new flights • Profiles • Modify/delete as requested • Run test to sync profiles to Sabre • Remove duplicate profiles • Update company sites • Change/modify site settings • Travel policy update • Testing sites Skills • Experience in corporate travel industry or customer service industry • Recent experience Sabre systems (REQUIRED) • Knowledge of corporate travel programs and travel terminology • Strong customer focus and a sense of urgency • Excellent Communications Skills • Team Player • Interpersonal skills – ability to develop and maintain strong relationships • Self-starter with ability to work independently with little supervision • Ability to manage multiple complex projects concurrently • Knowledge of managed on-line booking systems (Concur, DEEM) Benefits • Comprehensive health benefits package • Nearly 4 weeks of paid time off accrued during the first year • Paid time off to volunteer • Tuition reimbursement • 401(K) plan with company match • Complimentary AAA Premier level membership • Medical, Dental, and Vision plan options • Up to 2 weeks Paid parental leave • 2+ weeks of PTO within your first year • Paid company holidays • Company provided volunteer opportunities + 1 volunteer day per year • Free AAA Membership • Continual learning reimbursement up to $5,250 per year Company Overview • For more than 100 years, we’ve been helping people get to where they’re going. It was founded in 1900, and is headquartered in Wilmington, Delaware, US, with a workforce of 1001-5000 employees. Its website is https://www.aaa.com/aaa/212/careers/index.html.