Note: The job is a remote job and is open to candidates in USA. Ciena is a global leader in high-speed connectivity that prioritizes a people-first approach. They are seeking a Consultant in Systems Solutions Architecture to oversee development stages and act as a liaison between stakeholders and development teams, ensuring effective communication and product progress evaluation.
Responsibilities
- Oversee development stages (planning, grooming, refinement, review and testing, sprint/iteration)
- Anticipate Client Needs (expert with extensive market knowledge and communication skills)
- Primary Liaison between stakeholders and development
- Inspect and evaluate Product Progress
- Capture feedback from the general SE community to include in the prioritization and definition of features/User Stories
- Understand the partner requirements as they apply to QuotePlus and the ways to maximize incremental partner revenue through use of the QuotePlus tool
- Work closely with the Product Owners for the adjacent tools/areas such as PlannerPlus, Navigator, Bid App, Salesforce and Services to ensure coordination of efforts and overall integration into the SE Workflow
- Work with product PLM to understand the evolution of Ciena products and how they will be incorporated into the SE workflow
- Generate the Stories needed for the Quote App and Config App
- Provide answers to SEs for technical queries and tracking of bug fixes as related to SE issues
- Work with SE Leaders to understand and develop the metrics required to create dashboards that display the effort and effectiveness of SEs as derived from information in tools like QuotePlus
- Support training activities at the launch of major functionality and occasional webinars for Roadmap or evolution presentations
- Implement performance measurement of SE’s overall satisfaction and operational metrics, document team processes, work results
- Ensure that both short-term incremental improvements as well as overall long-term strategy are understood and communicated to both the IT Dev team as well as the global Sales Engineering team
Skills
- Bachelor's degree or foreign equivalent in Electrical Engineering, Computer Science, Telecommunications Technology or related field
- Five years of progressive, post-baccalaureate experience in job offered or in a software developer-related occupation
- 60 months of experience in key networking technologies such as Optical, OTN, Ethernet, MPLS-TP, IP, SDN or NFV and applications such as Mobility, Data Center Networking, IP/Optical architectures, Ethernet services, Automation and Virtualization, or OSS
- Experience with sales cycle and stage requirements
- Experience in senior/director level engagements with a range of functions within a given organization: Commercial, Engineering, Product Management, Services/Support, Training, or HR
- Experience in software development and the use of Agile CICD Development Process
- Proficiency in working with Atlassian Jira ticketing system
Benefits
- Non-Sales employees may be eligible for a discretionary incentive bonus
- Sales employees may be eligible for a sales commission
- Medical, dental, and vision plans
- Participation in 401(K) (USA) & DCPP (Canada) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Company-paid holidays
- Paid sick leave
- Vacation time
- Paid Family Leave and other leaves of absence
Company Overview