Note: The job is a remote job and is open to candidates in USA. Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees. The Commercial Account Manager will own retention and growth across a portfolio of existing customers, focusing on renewals, expansion, and strategic account growth, while also prospecting within their book of business.
Responsibilities
- Own retention, renewals, and growth across a portfolio of existing customers
- Build strong, multi-threaded relationships across key stakeholders and decision-makers
- Drive upsell, cross-sell, and expansion opportunities within existing accounts
- Prospect to expand Reachdesk’s contractual opportunities within your book of business across teams, departments, and use cases
- Lead renewal and commercial conversations, including pricing, terms, and negotiation
- Run strategic account planning and business reviews tied to customer priorities and measurable outcomes
- Identify customer challenges early and work cross-functionally to solve them
- Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes
- Maintain strong forecasting discipline and pipeline visibility across your book of business
- Represent Reachdesk with confidence and professionalism in executive-level discussions
Skills
- 5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership, and a proven track record of renewing, retaining, and growing revenue
- Demonstrated success owning renewals, upsells, cross-sells, and expansion within an existing book of business
- Track record of creating pipeline and generating new opportunities within existing accounts
- Strong commercial judgment and problem-solving ability
- Proven ability to build executive-level relationships across complex organizations
- Strong written, verbal, and analytical skills, with the ability to clearly explain and simplify complex concepts
- Highly self-motivated and organized, with a proven ability to manage multiple priorities in a fast-paced, innovative environment
- Sales, SDR/BDR, or account executive experience strongly preferred
- Experience in subscription-based SaaS or other recurring-revenue environments with a consultative, strategic sales motion strongly preferred
Benefits
- Competitive salary, stock options, and 401(k) matching program
- Dental, hearing, vision, and life insurance
- Flexible PTO
- A super collaborative working culture populated by innovative, fun, and dedicated people.
Company Overview