Note: The job is a remote job and is open to candidates in USA. Insurance Office of America is seeking insurance professionals for the role of Commercial Account Manager. The position involves providing administrative, technical, and customer service support to the account team and clients, ensuring accurate policy processing and maintaining high service standards.
Responsibilities
- Deliver proactive, responsive service to clients and internal teams
- Communicate workload status and resolve service requests efficiently
- Support strong client and team relationships
- Process endorsements, audits, cancellations, reinstatements
- Manage certificates, ID cards, binders, invoices, and related documents
- Support policy issuance and documentation accuracy
- Assist or lead new and renewal business processes
- Prepare submissions and proposals
- Gather underwriting information and documentation
- Maintain accurate client and policy data in systems
- Monitor activities and ensure timely task completion
- Resolve billing discrepancies and support collections
- Ensure adherence to policies and minimize errors & omissions exposure
- Executes transactional and administrative tasks
- Supports workflows under close supervision
- Assists with submissions and policy processing
- Focused on accuracy, timeliness, and task completion
- Independently manage small or low-complexity accounts
- Tracks renewals and ensures timely processing
- Performs underwriting preparation and loss run analysis
- Evaluates and negotiates coverage/pricing
- Prepares proposals and binds coverage
- Provides guidance to junior staff
- Operates with minimal supervision and increased autonomy
- Manages full customer service lifecycle (billing, claims, coverage)
- Leads renewal strategy, negotiation, and execution
- Performs in-depth coverage analysis and advisory support
- Handles more complex accounts and escalations
- Demonstrates advanced technical expertise and leadership
Skills
- 2 to 5 years of commercial insurance experience
- Active P&C license
- Ability to deliver proactive, responsive service to clients and internal teams
- Ability to communicate workload status and resolve service requests efficiently
- Ability to support strong client and team relationships
- Ability to process endorsements, audits, cancellations, reinstatements
- Ability to manage certificates, ID cards, binders, invoices, and related documents
- Ability to assist or lead new and renewal business processes
- Ability to prepare submissions and proposals
- Ability to gather underwriting information and documentation
- Ability to maintain accurate client and policy data in systems
- Ability to monitor activities and ensure timely task completion
- Ability to resolve billing discrepancies and support collections
- Ability to ensure adherence to policies and minimize errors & omissions exposure
Benefits
- Competitive salaries and bonus potential
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
Company Overview