Note: The job is a remote job and is open to candidates in USA. Gravie is dedicated to creating health benefits that genuinely assist small and midsize businesses and their employees. As a Comfort Marketing Specialist, you will enhance the communications infrastructure that supports member experience and benefit education, operationalizing campaigns and ensuring messaging aligns with Gravie's standards.
Responsibilities
- Support segmentation updates, manual data uploads, audience list refreshes and QA within Braze
- Support execution of ongoing member‐engagement campaigns (launch, monitoring, optimization)
- Coordinate communications reviews with external partners (virtual-care, navigation programs, vendor support) including scheduling reviews, collecting assets, ensuring brand/tone alignment
- Organize inbound collateral and communications requests from AM/IM, Clinical, Product, Gravie Care, Finance and other teams; maintain intake tracking, version control, prioritization, deadlines, and ensure necessary internal approvals
- Become proficient in Gravie’s brand guidelines and tone of voice for members, employers and brokers; review/edit templated partner communications for brand and messaging alignment
- Conduct audits of member/employer-facing communications and collateral to ensure accuracy; update when plan or product changes impact messaging
- Provide support for member‐ and employer‐pharmacy communications as required
- Assist in the development of new collateral as identified by Manager
Skills
- 3+ years' experience in communications, marketing operations, CRM/campaign support, or similar
- Familiarity with CRM software (Braze or comparable) and digital marketing workflows
- Strong written and verbal communication skills; comfortable reviewing and editing messaging for brand, tone, consistency, accuracy
- Excellent organizational skills; able to manage multiple inbound requests, track status, and deliver on deadlines
- Comfortable working cross-functionally with Product, Clinical, Operations, AM/IM and external vendors
- Some experience in or familiarity with health-benefits communications or regulated industries
Benefits
- Standard health and wellness benefits
- Alternative medicine coverage
- Generous PTO
- Up to 16 weeks paid parental leave
- Paid holidays
- A 401k program
- Transportation perks
- Education reimbursement
- Paid paw-ternity leave
Company Overview
Gravie is an insurance company that designs health benefits plans for small and midsize employers. It was founded in 2013, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 201-500 employees. Its website is https://www.gravie.com.