Note: The job is a remote job and is open to candidates in USA. SereneAid is seeking an experienced Clinical Business Analyst – Ambulatory to support a large-scale Clinical Information Solution implementation initiative in New Brunswick. This role will serve as a key subject matter expert responsible for analyzing, designing, and implementing ambulatory care workflows within a province-wide Electronic Health Record transformation program.
Responsibilities
- Gather, analyze, and document business and system requirements for ambulatory care workflows
- Conduct current-state and future-state workflow assessments and gap analyses
- Facilitate workshops and stakeholder engagement sessions with physicians, nurses, nurse practitioners, and allied health professionals
- Develop process maps, business requirements documents, use cases, user stories, and training materials
- Support the design, validation, and testing of clinical content
Skills
- University degree in Healthcare, Business Administration, Information Technology, or a related discipline, or an equivalent combination of education and experience
- Minimum 5 years of experience as a Clinical Business Analyst or Clinical Informatics Analyst focused on ambulatory care
- Minimum 5 years of experience working with acute care EHR/CIS systems supporting ambulatory healthcare operations
- Minimum 3 years of experience participating in Health Information System (HIS) or Clinical Information System (CIS) implementation projects
- Strong experience in: Requirements Gathering, Business Process Analysis, Workshop Facilitation, Use Case Development, Clinical Workflow Design, Documentation and Process Mapping
- Availability to start on or around June 29, 2026
- Clinical Informatics
- Business Analysis
- Ambulatory Care Workflows
- Healthcare Information Systems (HIS/EHR/CIS)
- Requirements Gathering & Documentation
- Process Mapping & Workflow Analysis
- Stakeholder Management
- Workshop Facilitation
- System Testing & Validation
- Change Management
- JIRA
- Microsoft Office 365
- Experience with ambulatory care workflows including: CPOE, Clinical Documentation, Order Sets, Pharmacy, Medical Imaging, Laboratory Services
- Bilingual communication skills (English and French)
- Experience facilitating workshops with healthcare providers and stakeholders
- Strong stakeholder engagement and relationship management skills
- Experience managing multiple projects and workstreams simultaneously
- Advanced proficiency in Microsoft Office 365 (Excel, Word, PowerPoint, Visio, Outlook, Teams)
- Experience using Atlassian JIRA
- Previous experience within public healthcare organizations, health authorities, or government healthcare programs
Benefits
- Monthly travel to New Brunswick required (travel expenses covered)
- Occasional evening or weekend work may be required based on project needs
Company Overview
At SereneAid, we provide trusted senior care and personalized home support services in Scarborough designed to empower older adults to live life on their own terms. It was founded in 2014, and is headquartered in Ontario, CA, with a workforce of 51-200 employees. Its website is https://Sereneaid.com.