Note: The job is a remote job and is open to candidates in USA. Vetcove is modernizing the future of veterinary software and the pet parent healthcare experience. As a Clinic Growth Manager, you will design and manage programs to engage and grow veterinary clinics while leveraging data and community initiatives to maximize platform value.
Responsibilities
- Design and manage a clinic community program including newsletters, referral programs, peer spotlights, and online engagement initiatives
- Develop and run clinic-focused seminars and educational webinars on topics like in-platform best practices, successful workflows, and platform updates
- Develop best practice playbooks, how-to guides, and self-serve resources that help clinics maximize platform value
- Lead best practice sessions to share learnings, tips, and platform updates
- Analyze usage trends, sales patterns, and platform engagement to identify underperforming clinics and build targeted re-engagement plans
- Monitor key health metrics across the platform to flag at-risk accounts before churn becomes a risk
- Act as a feedback loop between clinics and the product team: know what clinics need and advocate for it
- Leverage AI tools and partnership with the data team to build and maintain dashboards to track clinic health, engagement, and growth metrics
- Prepare regular business reviews with data-driven insights for internal stakeholders
Skills
- Bachelors Degree
- 3–5 years of experience in Community Engagement, Growth Marketing, Customer Success, Account Management, or a client-facing role, ideally in a SaaS or technology company
- A track record of driving measurable growth outcomes across a large customer base
- Comfort with data: You can pull a report, spot a trend, and translate it into action
- Experience building or contributing to community programs, event coordination, or customer education initiatives
- A natural communicator who can hold a room in a seminar, build trust in a 1:1, and write a newsletter people actually read
- Highly organized with the ability to manage multiple programs and initiatives simultaneously
- Comfortable shifting between program-level thinking and direct clinic conversations when the situation calls for it
- Skilled at translating user feedback and behavioral data into program decisions
- Experience in veterinary, healthcare, or life sciences is a strong plus but not required
- Familiarity with Salesforce, HubSpot, or similar CRM tools
- Experience with customer health scoring or churn prediction frameworks
- Prior experience in a high-growth startup environment
Benefits
- 100% remote within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At home office set up
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
Company Overview
Vetcove is the largest B2B veterinary marketplace, enabling veterinary hospitals to compare and buy supplies from all of their vendors. It was founded in 2015, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.vetcove.com/.