Note: The job is a remote job and is open to candidates in USA. M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. The Client Success Consultant role focuses on training, support, and retention, ensuring clients maximize their M3 MI subscriptions through strong relationships and actionable insights.
Responsibilities
- Deliver engaging client training sessions to drive product adoption and proficiency
- Build strong relationships through proactive outreach and ongoing support
- Partner with clients during renewal cycles to strengthen relationships and identify growth opportunities
- Respond to client requests and troubleshoot data, platform, and reporting questions
- Support onboarding and business development with data requests and new client setup
- Collaborate cross-functionally to ensure a seamless client experience
Skills
- Experience in client service, account management, or a client-facing training role
- Strong communication and presentation skills, with the ability to simplify complex data
- Highly organized, detail-oriented, and able to manage multiple priorities
- Analytical mindset and comfort working with data and research products
- Ability to work independently while collaborating across teams
- Bachelor's degree or equivalent experience
- Experience in healthcare, pharma, media, or market research a plus
- Experience in media planning and familiarity with industry tools such as Telmar, Nielsen Clear Decisions, or MediaRadar
Benefits
- Health and Dental
- Life, Accident and Disability Insurance
- Prescription Plan
- Flexible Spending Account
- 401k Plan and Match
- Paid Holidays and Vacation
- Sick Days and Personal Day
Company Overview