Note: The job is a remote job and is open to candidates in USA. National Veterinary Associates is one of the largest and most respected communities of veterinary hospitals in the world, operating nearly 1,000 hospitals across North America. They are seeking a Client Service Representative to make outbound calls, provide friendly service, educate clients on animal wellness, and schedule veterinary appointments.
Responsibilities
- Provide concise, friendly service for multiple veterinary hospitals
- Effective communication (written and verbal) with strong closing skills
- Communicate with clients in regard to difficult scenarios
- Educate clients on animal wellness
- Consistently schedule veterinary appointments using AVImark®
- Review and update client and patient data, accounting
- Accurately complete documents each shift
- Work independently in a friendly and supportive environment
- Provide excellent client service and telephone etiquette
- Achieve performance goals
- Other duties as assigned
Skills
- High school diploma
- Basic math skills
- Proficient with Microsoft Office, Excel, and Word
- 1 year of client service experience
- Ability to handle multiple phone lines
- Professional work ethic
- Time management and problem-solving skills
- Ability to overcome objections
- Adapt to changing environment
- Must be able to work at a computer for long periods of time, including keyboard and mouse use
Benefits
- Paid training
- Monthly performance incentives
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